1+ months

JPM Payments- Merchant Services- Vice President, Transformation Lead

Plano, TX 75074
  • Job Code
    210308419

J.P. Morgan Payments is among the world™s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

Merchant Services (MS) is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. Merchant Services is a leading provider of payment, fraud management and data proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.

The Transformation Lead VP is a partner that understands organizational design and how to promote collaboration and effectiveness to help the organization improve their business performance in the areas of operations, profitability, management, structure and strategy. The Transformation Lead will introduce foundational practices, build teams, kick-start efforts, collaborate with support areas (HR, Finance, Demand Management, Metrics, etc.), and drive Leadership teams to continuously adapt and evolve the organization. This role will have a heavy emphasis on improving the technical agility of the organization.

Responsibilities:

  • Work directly with leaders to implement strategy and modern management practices across all levels of organization to increase organizational effectiveness and delivery - especially with process enablers (risk, compliance, Demand Management, metrics, reporting)
  • Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design problem solving engagements
  • Proactively identify, understand and address impediments caused by current ways of working
  • Influence change that increases team performance at a sustainable pace
  • Utilizing broader experiences and adoption patterns, the Transformation Lead helps the organization and Agile Teams adopt and progress in a feasible way
  • Partner with leaders across the Merchant Services organization to address systemic challenges and local optimizations that hinder end-to-end effectiveness and collaboration
  • Provide hands-on coaching and consulting in Agile programs to identify gaps in technical agility practices and facilitate improvement initiatives
  • Coach teams on DevOps principles and practices, Test Driven development (TDD), CI/CD pipeline buildout and optimization
  • Own and effectively manage organizational development programs from ideation to implementation
  • Exhibit a deep-passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business, and facilitate classes, workshops, and sharing events
  • Use experiences and best practices to manage, create, and lead new ways of working leveraging principles and practices of agile delivery
  • Influence others to pursue opportunities, implement a recommended course of action, or accept recommendations/ideas
  • Design and facilitate dynamic workshops that cater to the needs of the organization based on agreed upon expectations with participants ranging from small (5-7 people) to large (30+ people)

Qualifications

  • 10+ years of experience within an enterprise environment preferred
  • 5+ years of experience in organizational design and large scale transformation
  • 5+ years of experience in business or technology transformation
  • Experienced in partnering with experts to layout the CI/CD pipeline process and integrating into Release management process
  • Technical background with a deep understanding of modern Technical Architecture and modern DevOps practices
  • Experience in coaching/consulting customers on transforming delivery process to incorporate automation and DevSecOps practices
  • Highly skilled facilitation and teaching capabilities to handle small (<10 people) to large (>40 people) workshops and/or trainings
  • Servant Leader Must be able to garner respect from individuals/teams and be willing to roll up their sleeves to get the job done
  • Communicative and Social Must be able to communicate well with teams, larger practitioner community and thought leaders internally and externally
  • Facilitative Must be able to lead and demonstrate value-add principles to a team
  • Situationally Aware Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary involve management
  • Enthusiastic Engagement Must be high-energy and be a source for motivation/inspiration for individuals and teams looking for support and guidance
  • Conflict Resolution Must be able to facilitate discussion and drive alternatives or different approaches
  • Attitude of Empowerment Must be able to lead teams to self-organization
  • Attitude of Transparency Must desire to bring disclosure and transparency to the business about development and grow business trust
  • Significant experience working with organizational leadership and teams to change and adjust organizational design to promote self-organizing teams within an enterprise environment
  • Strong comprehension of scaled agile delivery frameworks and patterns
  • Ability to create engaging customized content and effectively present to audiences up to 50 people
  • Certification in agile delivery frameworks (preferred), or agile coaching (preferred)

The position represents an excellent opportunity for candidates to:

  • Work in a highly dynamic payments™ industry
  • Have visibility to the priorities of the business as well as key challenges
  • Be respected as a thought partner to business leaders
  • Use experiences and best practices to manage, create, and lead new ways of working
  • Influence others to pursue opportunities, implement a recommended course of action, or accept recommendations/ideas

Keyword: card%20services

J.P. Morgan Payments is among the world™s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

Merchant Services (MS) is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. Merchant Services is a leading provider of payment, fraud management and data proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.

The Transformation Lead VP is a partner that understands organizational design and how to promote collaboration and effectiveness to help the organization improve their business performance in the areas of operations, profitability, management, structure and strategy. The Transformation Lead will introduce foundational practices, build teams, kick-start efforts, collaborate with support areas (HR, Finance, Demand Management, Metrics, etc.), and drive Leadership teams to continuously adapt and evolve the organization. This role will have a heavy emphasis on improving the technical agility of the organization.

Responsibilities:

  • Work directly with leaders to implement strategy and modern management practices across all levels of organization to increase organizational effectiveness and delivery - especially with process enablers (risk, compliance, Demand Management, metrics, reporting)
  • Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design problem solving engagements
  • Proactively identify, understand and address impediments caused by current ways of working
  • Influence change that increases team performance at a sustainable pace
  • Utilizing broader experiences and adoption patterns, the Transformation Lead helps the organization and Agile Teams adopt and progress in a feasible way
  • Partner with leaders across the Merchant Services organization to address systemic challenges and local optimizations that hinder end-to-end effectiveness and collaboration
  • Provide hands-on coaching and consulting in Agile programs to identify gaps in technical agility practices and facilitate improvement initiatives
  • Coach teams on DevOps principles and practices, Test Driven development (TDD), CI/CD pipeline buildout and optimization
  • Own and effectively manage organizational development programs from ideation to implementation
  • Exhibit a deep-passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business, and facilitate classes, workshops, and sharing events
  • Use experiences and best practices to manage, create, and lead new ways of working leveraging principles and practices of agile delivery
  • Influence others to pursue opportunities, implement a recommended course of action, or accept recommendations/ideas
  • Design and facilitate dynamic workshops that cater to the needs of the organization based on agreed upon expectations with participants ranging from small (5-7 people) to large (30+ people)

Qualifications

  • 10+ years of experience within an enterprise environment preferred
  • 5+ years of experience in organizational design and large scale transformation
  • 5+ years of experience in business or technology transformation
  • Experienced in partnering with experts to layout the CI/CD pipeline process and integrating into Release management process
  • Technical background with a deep understanding of modern Technical Architecture and modern DevOps practices
  • Experience in coaching/consulting customers on transforming delivery process to incorporate automation and DevSecOps practices
  • Highly skilled facilitation and teaching capabilities to handle small (<10 people) to large (>40 people) workshops and/or trainings
  • Servant Leader Must be able to garner respect from individuals/teams and be willing to roll up their sleeves to get the job done
  • Communicative and Social Must be able to communicate well with teams, larger practitioner community and thought leaders internally and externally
  • Facilitative Must be able to lead and demonstrate value-add principles to a team
  • Situationally Aware Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary involve management
  • Enthusiastic Engagement Must be high-energy and be a source for motivation/inspiration for individuals and teams looking for support and guidance
  • Conflict Resolution Must be able to facilitate discussion and drive alternatives or different approaches
  • Attitude of Empowerment Must be able to lead teams to self-organization
  • Attitude of Transparency Must desire to bring disclosure and transparency to the business about development and grow business trust
  • Significant experience working with organizational leadership and teams to change and adjust organizational design to promote self-organizing teams within an enterprise environment
  • Strong comprehension of scaled agile delivery frameworks and patterns
  • Ability to create engaging customized content and effectively present to audiences up to 50 people
  • Certification in agile delivery frameworks (preferred), or agile coaching (preferred)

The position represents an excellent opportunity for candidates to:

  • Work in a highly dynamic payments™ industry
  • Have visibility to the priorities of the business as well as key challenges
  • Be respected as a thought partner to business leaders
  • Use experiences and best practices to manage, create, and lead new ways of working
  • Influence others to pursue opportunities, implement a recommended course of action, or accept recommendations/ideas

Keyword: card%20services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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Posted: 2022-06-30 Expires: 2022-09-30

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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JPM Payments- Merchant Services- Vice President, Transformation Lead

JPMorgan Chase & Co.
Plano, TX 75074

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