1+ months

JPM Payments - Access Digital Channels - Head of Digital Strategy, Investment and Revenue Management – Executive Director

Jersey City, NJ 07302
  • Job Code
    210345936

J.P. Morgan Payments is among the world™s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

Business Description

The Access Digital Channels team is responsible for designing, creating and delivering a digital experience to Corporate & Investment Banking (CIB) and Commercial Banking(CB) clients to enable their cash management, treasury, and ecommerce flows across a global footprint. We provide an omni-channel digital platform for clients to transact on payments, receivables, commercial cards, liquidity and real time activities to enable their business model and to help them achieve growth strategies. The Access Digital Channels suite of solutions includes an online portal, mobile experience, file connectivity via Host to Host connectivity, SWIFT transacting, APIs and unique systems integrations and plug-ins that are powered by our strong API offering and partnerships with Fintechs.

The Head of Digital Strategy, Investment & Revenue Management reports to the Head of JPM Payments Digital Channels. This role is responsible for communication, articulation, design and execution of the overall Access Digital Channels strategy. Core functions include day-to-day management of client research in support of product development, marketing and Channels product positioning, digital training and communication across J.P. Morgan Payments organization, managing the Digital Channels P&L and investments spend governance. In this role, you will be responsible for driving and managing monthly Business Reviews with the Head of JPM Payments and the Leadership Team as well as Commercial Bank leadership team. You will work closely with internal and external stakeholders including Commercial Bank, Sales, Service, Implementation, Operations, Technology, Legal, Compliance, Regional / Global product colleagues and 3rd party vendors.

Core Competencies Include:

  • Strong expertise in core product management, with a track record of understanding customer insights, influencing product strategy and positioning, building value propositions and messaging, and delivering strategic go-to-market plans.
  • Leading competitive intelligence and market studies. Assess the client needs, competitor offering and market trend analysis across Payments, Trade, Merchant Services for focus markets/segment and work with global channels product to develop a roadmap to deliver a winning client proposition.
  • Collaboration with the WP Market Management team across regions and be part of the international market management council. What are clients looking for - talk to them, client visits, client workshops (including developing the contents to solicit client feedback), coverage teams, internal TLS events and industry treasury conferences.
  • Product commercialization of the new features as per agreed business case and develop applicable curriculums for different targeted client segments in partnership with Ready to Launch (RTL) team, Marketing, Implementation, Service and TMO/Sales/Banker teams.
  • Track and measure the KPIs of clients/users enabled and revenue achieved.
  • Review and define the pricing strategy for innovative solutions like API, Virtual Branch, Receivables Online, etc.
  • Own the Innovation agenda for Digital Channels to drive the discussion on build, buy, partner with Fintechs in partnership with J.P. Morgan Payments - Innovation & Fintech team.

Qualifications

  • 8+ years professional experience in a bank or other financial institution, consulting firm, and/ or software company
  • 4+ years of direct product management experience
  • Leads effective brainstorming with others
  • Exceptional organization and management skills
  • Strong verbal and written communication skills
  • Strong product management competency in a SaaS environment
  • Structures strategic conversations
  • Go/to expert for features and product
  • BA/BS in Management, Engineering, Operations Management, IT/ Computer Science, MIS, or a related discipline. MBA or related graduate degree a plus

Keyword: card%20services

J.P. Morgan Payments is among the world™s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

Business Description

The Access Digital Channels team is responsible for designing, creating and delivering a digital experience to Corporate & Investment Banking (CIB) and Commercial Banking(CB) clients to enable their cash management, treasury, and ecommerce flows across a global footprint. We provide an omni-channel digital platform for clients to transact on payments, receivables, commercial cards, liquidity and real time activities to enable their business model and to help them achieve growth strategies. The Access Digital Channels suite of solutions includes an online portal, mobile experience, file connectivity via Host to Host connectivity, SWIFT transacting, APIs and unique systems integrations and plug-ins that are powered by our strong API offering and partnerships with Fintechs.

The Head of Digital Strategy, Investment & Revenue Management reports to the Head of JPM Payments Digital Channels. This role is responsible for communication, articulation, design and execution of the overall Access Digital Channels strategy. Core functions include day-to-day management of client research in support of product development, marketing and Channels product positioning, digital training and communication across J.P. Morgan Payments organization, managing the Digital Channels P&L and investments spend governance. In this role, you will be responsible for driving and managing monthly Business Reviews with the Head of JPM Payments and the Leadership Team as well as Commercial Bank leadership team. You will work closely with internal and external stakeholders including Commercial Bank, Sales, Service, Implementation, Operations, Technology, Legal, Compliance, Regional / Global product colleagues and 3rd party vendors.

Core Competencies Include:

  • Strong expertise in core product management, with a track record of understanding customer insights, influencing product strategy and positioning, building value propositions and messaging, and delivering strategic go-to-market plans.
  • Leading competitive intelligence and market studies. Assess the client needs, competitor offering and market trend analysis across Payments, Trade, Merchant Services for focus markets/segment and work with global channels product to develop a roadmap to deliver a winning client proposition.
  • Collaboration with the WP Market Management team across regions and be part of the international market management council. What are clients looking for - talk to them, client visits, client workshops (including developing the contents to solicit client feedback), coverage teams, internal TLS events and industry treasury conferences.
  • Product commercialization of the new features as per agreed business case and develop applicable curriculums for different targeted client segments in partnership with Ready to Launch (RTL) team, Marketing, Implementation, Service and TMO/Sales/Banker teams.
  • Track and measure the KPIs of clients/users enabled and revenue achieved.
  • Review and define the pricing strategy for innovative solutions like API, Virtual Branch, Receivables Online, etc.
  • Own the Innovation agenda for Digital Channels to drive the discussion on build, buy, partner with Fintechs in partnership with J.P. Morgan Payments - Innovation & Fintech team.

Qualifications

  • 8+ years professional experience in a bank or other financial institution, consulting firm, and/ or software company
  • 4+ years of direct product management experience
  • Leads effective brainstorming with others
  • Exceptional organization and management skills
  • Strong verbal and written communication skills
  • Strong product management competency in a SaaS environment
  • Structures strategic conversations
  • Go/to expert for features and product
  • BA/BS in Management, Engineering, Operations Management, IT/ Computer Science, MIS, or a related discipline. MBA or related graduate degree a plus

Keyword: card%20services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Categories

Posted: 2022-09-28 Expires: 2022-12-23

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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JPM Payments - Access Digital Channels - Head of Digital Strategy, Investment and Revenue Management – Executive Director

JPMorgan Chase & Co.
Jersey City, NJ 07302

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