1+ months

J.P. Morgan Payments - Product Manager Digital Journeys - Associate

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code
    210335080
  • Jobs Rated
    59th

Job Description
The Technical Solutions Associate will play a key role in our efforts to grow our digital payment gateway value-added revenue by helping grow the client base. This global platform enables our clients to pay or collect through a variety of bank-hosted engagement channels, such as a client-branded online and mobile portal, voice-responsive phone, in-person point of sale and is future-ready for artificial intelligence powered assistants, chat services and more. The product is at the beginning of its lifecycle and significant enhancement and geographic expansion is planned over the next several years . The individual will assist in managing deals through the sales cycle, product promotion, education and, ultimately, learning client needs and providing payment solutions. The individual works in close collaboration with colleagues across lines of business, product management and client-facing teams.


Responsibilities include:
¢ Executing on the Concourse strategy to provide client solutions, win deals and grow revenue
¢ Creating go-to-market content to empower Sales ranging from training, marketing and proposal content
¢ Coordinating and prioritizing product feedback via input from Clients, Product Solutions Specialists, TMOs, and Bankers
¢ Understanding client needs, identifying trends, assessing market gaps and analyzing competitor dynamics to help shape product direction
¢ Documenting and owning client pain points and associated product requirements to represent client interests within the Wholesale Payments organization to advance product roadmaps
¢ Collaborating with sales teams to design segment-specific strategies that can deliver simplification and drive profitability

Qualifications
¢ Minimum 3 years of relevant product management or consulting experience, preferably in payments, merchant services or eCommerce/Fintech domains
¢ BA/BS degree and strong MS Office skills required
¢ Working knowledge of traditional and/or emerging methods of payment (e.g., ACH, check, Real Time Payments, digital wallets and Card).
¢ Strong project management skills and ability to manage several workstreams concurrently
¢ Strategic thinker that combines strong analytical skills and creative problem solving
¢ Client advocate that seeks to understand client needs and ways to improve client experience
¢ Demonstrated communication and partnership skills to work cross-organizationally to influence others, drive results/change and implement projects/processes on simultaneous projects


Keyword: card%20services

Job Description
The Technical Solutions Associate will play a key role in our efforts to grow our digital payment gateway value-added revenue by helping grow the client base. This global platform enables our clients to pay or collect through a variety of bank-hosted engagement channels, such as a client-branded online and mobile portal, voice-responsive phone, in-person point of sale and is future-ready for artificial intelligence powered assistants, chat services and more. The product is at the beginning of its lifecycle and significant enhancement and geographic expansion is planned over the next several years . The individual will assist in managing deals through the sales cycle, product promotion, education and, ultimately, learning client needs and providing payment solutions. The individual works in close collaboration with colleagues across lines of business, product management and client-facing teams.


Responsibilities include:
¢ Executing on the Concourse strategy to provide client solutions, win deals and grow revenue
¢ Creating go-to-market content to empower Sales ranging from training, marketing and proposal content
¢ Coordinating and prioritizing product feedback via input from Clients, Product Solutions Specialists, TMOs, and Bankers
¢ Understanding client needs, identifying trends, assessing market gaps and analyzing competitor dynamics to help shape product direction
¢ Documenting and owning client pain points and associated product requirements to represent client interests within the Wholesale Payments organization to advance product roadmaps
¢ Collaborating with sales teams to design segment-specific strategies that can deliver simplification and drive profitability

Qualifications
¢ Minimum 3 years of relevant product management or consulting experience, preferably in payments, merchant services or eCommerce/Fintech domains
¢ BA/BS degree and strong MS Office skills required
¢ Working knowledge of traditional and/or emerging methods of payment (e.g., ACH, check, Real Time Payments, digital wallets and Card).
¢ Strong project management skills and ability to manage several workstreams concurrently
¢ Strategic thinker that combines strong analytical skills and creative problem solving
¢ Client advocate that seeks to understand client needs and ways to improve client experience
¢ Demonstrated communication and partnership skills to work cross-organizationally to influence others, drive results/change and implement projects/processes on simultaneous projects


Keyword: card%20services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.‹

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

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Posted: 2022-09-30 Expires: 2023-02-19
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J.P. Morgan Payments - Product Manager Digital Journeys - Associate

JPMorgan Chase & Co.
Chicago, IL 60602

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Computer Programmer
59th2019 - Computer Programmer
Overall Rating: 59/199
Median Salary: $84,280

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