1+ months

IT Support Engineer

Amazon.com
Culver City, CA 90232

DESCRIPTION

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We€™re looking for people who strive to €œWork Hard. Have Fun. Make History.€

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our corporate locations in Los Angeles, CA. IT Support Engineers are internally facing and provide in person and occasional remote support of personal computing devices, peripherals and the infrastructure that connects them. Amazon employees are our customers and it is imperative that we provide timely, accurate, and professional support at all times. A successful IT Support Engineer excels in a fast-paced, ever changing, team environment and possesses excellent communication and troubleshooting skills. They have a high degree of technical aptitude over a large breadth of IT software, hardware, and networking disciplines.

Regular activities include:
· Windows/Mac/Linux OS imaging, configuration, deployment and support
· User hardware/software/peripheral setup and support
· LAN troubleshooting and support
· Hardware procurement and asset management
· Ticket queue management
· Creating and maintaining documentation
· Mentoring and handling escalations from junior team members

BASIC QUALIFICATIONS

· 3+ years hands-on IT Support experience
· 2+ years€™ experience supporting Microsoft Windows 7/10
· 1+ years€™ experience supporting macOS or Linux
· Understanding of network technologies such as DNS, DHCP, Active Directory, email, HTTP, SSL, OSI Model, TCP/IP protocols and applications
· Proven skills in pc/laptop deployment, troubleshooting and repair
· Proven ability to work successfully with limited supervision
· May require lifting or carrying of IT equipment up to 25 lbs.
· Participation in an on call rotation is required
· Occasional work from other local sites is required

PREFERRED QUALIFICATIONS

· Bachelor's degree in Computer science or IT related field.
· Certifications such as A+, Network+, Microsoft MTA, MCSE, ITIL
· Experience with Cisco iOS (CLI) or Cisco certification (CCT, CCNA)
· Linux systems administration skills / certification (Linux+)
· Experience with scripting, programming, SQL or other database technology
· Experience with ticketing software (ServiceNow, Remedy)
· Experience with project management
· Experience with data cabling / server room / comm room facilities maintenance
· Experience with server administration (Windows or Linux)
· Experience with audio/visual or video conferencing support



Amazon is an Equal Opportunity-Affirmative Action Employer €“ Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Categories

Posted: 2020-05-22 Expires: 2020-08-21

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IT Support Engineer

Amazon.com
Culver City, CA 90232
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