19 days old

Internal and Regional Communications Manager

Arlington, VA 22201
  • Job Code

Since 1941, the USO has been the nation's leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Today's USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Internal and Regional Communications Manager is responsible for communicating the USO's mission, values, and activities within the organization. The Internal and Regional Communications Manager will support multiple facets of the organization's strategies to keep USO staff and volunteers apprised about a wide variety of programs available to them and ensure consistency of brand message with staff and volunteers. This position is also responsible for supporting the USO's regional communications function. The position reports to the Director of Communications and Social Media.

Principal Duties and Responsibilities (*Essential Duties)

  • Working with the Director of Communications and Social Media, support organizational and regional communications to communicate and promote USO activities and programs among volunteers and employees and provide support for regional communications activities
  • Oversee and manage internal and regional communications channels to ensure on-time delivery of messages and information to employees and volunteers.
  • Develop, write, and publish editorial content regarding internal efforts to carry out the USO's mission and its programs, projects and activities. Draft, edit, and distribute internal company announcements and newsletters including its Three Things newsletter. Provide editorial support and guidance to regional communications leads and support their functions by serving as a liaison to USO Inc.
  • Serve as the primary content manager of USO Connect, the USO's proprietary online internal communications portal, ensuring content is up to date and property maintained by the USO departments responsible for its various content categories.
  • Work with the Director of Communications and Social Media to support USO region's communications plans, strategies, and tactics.
  • Participate in, manage, and take notes for senior-level meetings.
  • Plan, facilitate, and manage organization-wide conference calls, USO Arlington meetings, and other staff events. Maintain internal and regional USO calendar of activities and events.
  • Coordinate, as necessary, trainings for Directors and above to present and inform regions and centers of campaigns and major initiatives.
  • Identify, plan, and prioritize resources, working with the Director of Communications and Social Media and other Directors and above, to communicate and raises awareness of, USO programs, campaigns and activities.
  • Other duties as assigned.

Job Specifications

  • Bachelor's Degree in Marketing, Communications or a related field.
  • 5+ years of work experience in a communications role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
  • Experience developing and supporting employee and internal communications programs and activities.
  • Experience working in an enterprise wide environment and in a national and/or global organization.
  • Strong understanding of public relations strategies and tactics along with an interest in current events, news, and trends.
  • In-depth knowledge of web publishing technologies, digital marketing tools, online media applications, user experience best practices, website analytics platforms and social media channels and interest communities.
  • Ability to achieve desired results while working collaboratively in a team environment. Willingness and ability to work non-standard hours as needed.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions e.g., project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to adapt quickly and easily to changing organizational needs.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications and programs, including Microsoft Office Suite.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
  • Must be a strong advocate of the USO's mission.


  • This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location. Relocation assistance or remote working arrangements may be considered for highly qualified candidates.
  • Resume and cover letter are required for full consideration.




Posted: 2021-05-26 Expires: 2021-06-26
Sponsored by:
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Internal and Regional Communications Manager

Arlington, VA 22201

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