1+ months

Intern, Digital Platform Product

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39619 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll gain real-world experience:   

  • Professional growth and opportunities to develop valuable and foundational skills
  • Real-life business challenges to overcome to help boost your resume and highlight specific learnings and experiences 
  • Hands-on experience with opportunities to contribute to and influence high-impact initiatives to present to leadership
  • Networking within the airline industry and exposure to multiple departments across American

What you'll do

You’ll be responsible for supporting the Web & Mobile platforms and their identified objectives and key results.  In this position, you’ll work within a cross-functional team where your work will have the opportunity to influence product decisions with ownership of projects from conception into development.  Digital product interns should share our passion for using data to build meaningful insights to create the best digital customer experience. You will be immersed in the airline industry and work with a highly dynamic team to differentiate American as an industry leader. During your Digital Internship you will gather data about Web & Mobile platforms and present your recommendations to leadership at the end of your internship.


The Web & Mobile platform team is responsible for delivering initiatives to support objectives for all digital channels.  This role will support a variety of efforts to help the team achieve their objectives and key results.  Specific responsibilities include:

  • Conduct research and analysis to identify gaps, discover opportunities to enhance the platform tools and drive growth of digital products
  • Reporting and analysis of customer engagement with mobile, web and customer service platforms 
  • Collaborate and work closely with internal partners from IT, UX and Analytics to understand customer behavior and identify opportunities
  • Support the product platform team in executing roadmap initiatives and priorities 
  • Identify and develop metrics/OKRs to support new business use cases
  • Ability to effectively manage multiple projects with competing priorities, deadlines and business values

All you'll need for success

  • Pursuing a degree in Business or digital-related field
  • Experience with data and drawing out insights to better understand consumer behavior
  • Passionate about the airline industry, travel and e-commerce
  • Forward-thinking self-starter who can transition easily between independent and collaborative team structures
  • Excellent interpersonal skills with the ability to effectively interact with people at all levels within and outside of the company
  • Strong written/oral communication skills with the ability to develop and deliver clear, concise presentations
  • Proficient in Microsoft Office

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39619 


Posted: 2020-12-05 Expires: 2021-02-02

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Intern, Digital Platform Product

American Airlines
Fort Worth, TX 76102

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