21 days old

Integration Support Engineer

MeridianLink
Costa Mesa, CA 92626
  • Job Code
    127908812

Integration Support Engineer

Position Type: Full Time

JOB SUMMARY

MeridianLink will rely on your understanding of technical systems and development to assist our partners with the complex and detailed task of integrating their systems within ours. Strong communication skills and a working knowledge of XML and data standards are key, as is your ability to guide partners through complex projects from start to finish. Although this position does not require expertise in writing code, it will call upon your conceptual experience in reading and understanding our internal codebase. Your excellent problem solving skills, ability to work with minimal supervision, and your passion for success through quality interactions and support all contribute to both your success as well as the success of our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage projects to onboard new services with business partners, including clients, vendor partners, and third-party developers.
    • Work with business partners as the primary contact to onboard their products & services via our integration APIs.
    • Work with our Strategic Partnership Manager to ensure that integration agreements are executed.
    • Host kick-off calls and web meetings with business partners as needed during the onboarding process.
    • Provide technical support (phone, email, and chat) to business partners during the onboarding process, and subsequently on a continuing basis as needed. This involves reading, stepping through the source code, and analyzing system communication in XML formats.
    • Develop and maintain framework integration guides, schemas, and other supporting documentation.
  • Work with system Product Design Engineers to become familiar with integrations and system behaviors.
    • Provide technical support regarding integrations to clients, internal staff, and sometimes, vendor partners.
    • Contribute to our Knowledgebase so our clients can self-serve when possible.
    • Create and maintain how-to guides for clients.
    • Create and maintain integration documentation for business partners, clients, and internal staff.
  • Work with other teams to investigate, design, implement, and/or execute to increase scalability of support in integrations.
    • Review and provide feedback to feature requirements and system designs.
    • Verify system changes affecting integrations.
    • Design then drive or implement test automation to prevent issues.
    • Document frequently occurring integration issues.

JOB SKILLS, QUALIFICATIONS, AND EXPERIENCE

Required

  • Bachelor's degree with a 3.0+ GPA from an accredited college/university in a technical or business related field with programming exposure OR 3 years of experience in a technical support role
  • Prior experience in customer support/service
  • Familiarity with XML

Preferred (one or more of the following)

  • Familiarity with a programming language (object-oriented preferred)
  • Familiarity with web service APIs
  • Prior experience in the mortgage industry
  • Ability to troubleshoot data flow processes, translation maps

enables entrepreneurs and consumers to achieve the American dream by creating technological solutions that fuel the engine for financial growth. Our top notch solutions create the premier customer experience every time. We believe in the principles of empowerment, collaboration, individual achievement, and innovation.

At MeridianLink, we work together to design, implement, test, and deliver state-of-the-art web applications for the financial services industry, using the latest technologies including cloud computing, mobile development, responsive design, ASP.NET, JavaScript, C#, VB.NET, and SQL Server.

OUR CULTURE

Our low turnover is a testament to our wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally, and we promote from within. We have an open door policy with direct access to executives; we want to hear your ideas and what you think. We believe that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office; and we honor their personal commitments.

SALARY AND BENEFITS

In addition to a competitive salary, MeridianLink also offers:

  • A cool and exciting work environment that includes a casual dress code, company lunches, holiday parties, after-work sports activities, free office snacks, and video and table games.
  • Opportunities to advance your career. You own your career, and we will help you through on-site development opportunities (e.g., on-site Toastmasters at our HQ building). Each employee receives assignments that are aligned with their experience, passions, and strengths with the intentions of enhancing their professional career.
  • Additional perks at our headquarters include a fully-equipped gym and healthy salad bar.
  • Excellent benefits: 401(k) retirement plan with company match and sick leave for all employees. In addition, full time employees are eligible for medical, dental, vision and life insurance, and vacation time.


PI127908812
Posted: 2020-12-29 Expires: 2021-01-29

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Integration Support Engineer

MeridianLink
Costa Mesa, CA 92626

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