9 days old

Instructor, Ground Operations Training

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 48242 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​​This job is a member of the Customer Planning Team within the Customer Experience Division.
  • Coordinates, develops and delivers regulatory and company mandated Ground Operations training programs to personnel.

What you'll do

  • Conducts American Airlines mandated initial, recurrent and operational training programs
  • Supervises students while in training including: On the job training, performance assessment, performance management, counseling/coaching, and administering progressive counseling, when necessary
  • Ensures students are given proper credit and certification for course completion
  • Updates and maintains current course curricula; always ensure course content is up to date and accurate
  • Supports and participates in special projects/programs as requested by internal customers
  • Develops positive relationships with corporate departments and station personnel
  • Takes part in Alpha/Beta classes; providing feedback to Learning Specialists
  • Completes personal expense reports timely, accurately and efficiently
  • Ability to travel extensively both domestic and internationally to facilitate courses and provide mentoring/support
  • Ability to work days/evenings/weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High school diploma or GED equivalency
  • Ramp mainline and/or mainline spoke station operation position and/or cabin appearance or other airline equivalent experience
  • Previous training experience including classroom delivery and OJT
  • Proficient in Sabre DECS system
  • Experience working in an airport environment

Preferred Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree
  • 3 years AA mainline ramp experience
  • 3 years AA mainline operations (OPS0100) experience
  • Experience in instructional design and prior instructor experience
  • Experience with AA mainline widebody aircraft experience and AA mainline crew chief experience
  • Proficient with RampLink+ scanners
  • Qualifications for Operations Initial (OPS0100)
  • Instructor qualifications for American Ramp Specifics (RAMPT1500) and for Cabin Appearance and Monitor and Challenge (CABNT1006, CABNT2042)
  • Knowledgeable of Operations (OPS0100) policy, procedure and DECs entries

Skills, Licenses & Certifications

  • Effective presentation skills
  • Self-starter with proven leadership skills
  • Ability to manage multiple projects efficiently and effectively
  • Effective planning, organization, and time management skills
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 48242 


Posted: 2021-09-11 Expires: 2021-10-11
Sponsored by:
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Instructor, Ground Operations Training

American Airlines
Fort Worth, TX 76102

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