23 days old

Implementation Executive

El Paso, TX 79901

ADP is hiring an Executive, Implementation. As a member of the senior leadership team for our region, you are responsible for the effective management and direction of multiple implementation functions and teams of 100+. We're looking for a leader with a strong work ethic and a passion for delivering excellent service, including key performance metrics such as client and associate satisfaction, quality, and retention. Implements initiatives and tools to continuously improve service delivery, quality, and productivity.

 

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.


We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

 

RESPONSIBILITIES:

The primary responsibility is to ensure the effective leadership and management of the Implementation processes and functions for new and existing Small Business clients throughout the Midwest. Ensures that all applications, and identified supporting features are delivered in a manner consistent with the overall client experience framework.

 

Responsible for implementing initiatives and actions that will ensure goals are met and resources are shared to meet the demands (internal and external) of all assigned business sold. Continually measures and communicates team performance against established goals providing guidance and course corrections if necessary, with the goal of driving continuous improvement in delivering services to the client.

 

Leads all disciplines required to implement within their segment. The leader must be competent in payroll, time, HR and specialty products and possess the skill sets necessary to lead and implement these solutions. In addition, the leader is responsible for driving an effective project management approach to each market segment, across products and ADP business units. Ensures the development, communication, control and execution of project plans in a manner consistent with the framework of the One ADP solution delivery.

 

Ability to manage a diverse team responsible for multiple products/services.
Ensures adequate coverage and controls workflow in order to meet objectives in areas including start volume, start timing, productivity, and quality.

 

Coaches managers and associates on consultative approach and acts as business partner to clients.
Manages the relationship with the Sales Teams.
Assists sales with discounting and exception requests, balancing the needs of clients, Implementation and the sales organization.

 

Effectively partners with any offshore organizations involved in the implementation process.
Resolves escalations as needed

 

Communicates strategic goals; sets and communicates team goals.

 

Continuously reviews manager and team performance to ensure the ability to implement multiple products at the same time and understand and identify the clients overall Human Capital Management (HCM) needs; identifies and appropriately addresses opportunities for improvement through effective performance management and feedback.

 

Effectively Hires and on-boards the best talent to meet dynamic business environment.

 

Effectively identifies opportunities to improve all aspects of Service delivery and implements resulting processes and procedures.

 

Provides feedback to upper management.
Prepares reports to review and uses data to assist with making strategic decisions to improve and grow the organization.

 

Demonstrated leadership abilities and formal leadership experience.
Demonstrated ability to effectively manage time and prioritize issues under the pressure of multiple deadlines and tight time constraints.
  • Must have experience leading large teams, including other leaders. Proven ability to manage remote and virtual teams.
  • Must have the ability to effectively communicate to both clients and associates. 
  • Must have a strong sense of urgency and proven follow-up skills
  • Excellent verbal/written communication skills, with the ability to communicate with transparency.
  • Effective presentation skills.
  • Strong data analytics and reporting.

  • Ability to effectively manage a distributed workforce and consistently lead a team under the pressures of volume variances.
  • Ability to build effective professional relationships.
  • Ability to lead and deliver results in a fast-paced business and working environment
  • Preference for experience with small business clients
  • Ability to travel to the remote locations, approximately 30% travel
QUALIFICATIONS REQUIRED:
  • BA/BS in Business Administration or Technology, or equivalent combination of education and experience.
    A minimum of 7 years' experience in a client service implementation environment, with at least 3 years of direct leadership or managerial experience.
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Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-08-31 Expires: 2021-10-23
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Implementation Executive

ADP
El Paso, TX 79901

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