1+ months

Global Employee Relations Product Manager



Amazon€™s Worldwide Operations Employee Relations (ER) team is looking for a Product Manager with a demonstrated passion for building innovative new tools and processes for our Employees and Leaders. Are you looking for an opportunity to build in a completely new space that will stretch you and force you to demonstrate your mastery of product development and deployment? The Product Manager will lead new pioneering ideas from concept to reality and in this role new bold ideas are always welcome. This Product Manager will obsess over the Amazon employee experience across the World Wide Consumer & Operations organization (WWC & Ops). Finding, prioritizing and resolving employee experience defects will be the mission every day. Thus, the challenge of this role is that it is never complete; we will always strive to push Amazon to be the Earth€™s best employer.

The products on this team that the Product Manager designs are global in scale. Candidates must have a successful record of building new products, improving existing portfolios and executing at scale. However, you won€™t be doing this alone, you will be joining the very definition of an Amazon €˜two pizza team€™ with support from our Software Development Engineer, Design Technologist, Data Engineer, Data Scientist, Business Intelligence Engineer, and the HR Specialist team. We are a tight team by design, to be fast, agile and quick to prototype and deploy industry-leading solutions. These products will support a vast network of partner organizations and will be highly visible across multiple orgs in Amazon.

What is Employee Relations at Amazon you ask?
The Employee Relations team is responsible for the identification of defects in our employee experience across all roles in the WWC & Ops organization and beyond. Finding these defects is not enough though; we are tasked with building and deploying products, tools and solutions to remove these defects. Our products and programs are always changing and we continually innovate to transform and improve the employee experience. This Product Manager will play a critical role in advancing our mission by working directly with all of our ER team members, which includes ER professionals, HR experts, operational leaders, program management experts, communications managers, our internal tech team and external tech teams. This position supports Amazon's Worldwide Operations portfolio, and when we do our jobs well, we have a direct positive impact on the daily work of over 1.3m+ Amazonians.

Core Responsibilities
· Define Product Vision: Partner with stakeholders to define and maintain a product vision and roadmap and drive the evaluation, selection, implementation, and evolution of technology solutions as needed
· Own and Drive the Product Roadmap: by creating the product strategy for our portfolio of internal applications, managing product requests, and iterating on prioritization methods to provide leadership with clear business justification and communications.
· Own Product Design & Development: Lead complex company-wide projects through the full lifecycle of design, development and execution, ensuring their timely and effective delivery. Your work will encompass things like product build/launch, continuous improvement of existing products, establishing standard work and building reporting/analytics tools.
· Teach and Lead Product Management: Get hands on with project plans, scheduling and planning, monitoring and status reporting against planned deliverables, benefits and milestones, resource and product tracking, development and management of risk, issue and action logs, testing and rolling out the final product, while bringing others on the team to your PM skill level.
· Build Analytics and Measurements: Possess exceptional analytical skills, comfortable working with large amounts of data and communicating data findings. Analyze key metrics to uncover trends and root causes that inform product design. Measure outcomes and outputs of projects and process improvement endeavors. Leverage quantitative results to inform direction of the business.
· Obsess Over the Voice of the Employee and Managers: Develop a keen understanding of the voice of our Employees and managers. Combine data and anecdotes to develop perspective. Ensure perspective is at the forefront of product development and deployment.
· Deliver Innovative Solutions: Challenge current practices and think outside the box to generate creative ways to scale ER products and develop innovative solutions raise the bar and exceed the customer expectations.
· Drive Communication: Own communications to product users and stakeholders that cut through the noise of competing requirements and facilitates action.
· Lead Cross-Functional Collaboration: You will partner with teams including technology, business and services organizations to bring solutions to life for Associates and teams. You will build collaborative, influential internal and external relationships with Operations and HR leaders and other critical stakeholders to gather information, feedback and earn support and necessary resources to design and deliver your products.
· Master of Problem Solving: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers.


· 6+ years product management/HR product experience on a global scale.
· Leader of multiple company wide/enterprise wide roll outs of new systems, tools, processes, focused on user adoption and change management.
· Global experience product launches in multiple geographies simultaneously.
· Excellent oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
· Proven track record implementing quality products with spirit of continuous improvement.
· Strong analytical, process development and problem solving skills.
· Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.


· Project/Program/Product management certification.
· Lean/Continuous Improvement experience or certification.
· Direct working experience with Agile development methodology
· Experience communicating with all levels of an org entry level through C-suite.
· Knowledge of data analytics with tools such as Tableau, SQL.
· Ability to understand, troubleshoot, and describe complex processes and issues to non-technical and technical colleagues.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2021-09-20 Expires: 2021-12-19
Sponsored by:
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