1+ months

General Manager - India DEL

American Airlines
Bengaluru, KA 560002

Location: Delhi, India
Level: 4
Requisition ID: 42337 


Please make sure you have the legal right to work and live in India prior to applying for this position. Please note that the possession of a U.S passport does not qualify for work permission in India.


This position will be based in Delhi, India

This is an airport station manager role responsible for managing all areas of the airport operations.


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The job is a member of the Delhi operations team within the Asia and Pacific Division. The role is responsible for managing all areas covering Delhi airport operations.

What you'll do

•    Manage all areas covering DEL airport operations.
•    Plans, directs and coordinates activities of the airport operation through obtaining optimum use of equipment, facilities and personnel.  Leads the whole team (insourced / outsourced) towards achievement station performance/service targets and company goals.
•    Responsible for making strategic and operational decisions.  Optimizing the business, leading the people and cultivating relationships with diverse audiences. 



•    Supervises co-ordinates and takes overall responsibility of the performance of a team of team members and contracted personnel in all areas covering customer services, ticketing, operations, baggage service, ramp, catering and security.
•    Supervision and co-ordination of airport staff including all activities such as working schedule, trainings and performance appraisals, company audits and financial wellbeing.
•    Motivates team members and aligns them with the organizational direction and achievement of station targets/goals.
•    May initiate team member hire, promotion, discharge or transfer. 


Relationship management

•    Building of strong relationships across Alliance / oneworld partners.  Finding synergies and building a strong seamless end quality product/service.  
•    Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities. Builds effective alliances and partnerships with constituents. 
•    Responsible for ensuring American Airlines is presented in the best possible light to airport authorities, other airlines and the public.
•    Attends/conducts meetings as necessary both internal and external related to the airport operation. Including but not limited to crew hotel, catering company and ground handling company to ensure their compliance to AA’s procedures/requirements.
•    Collaborates with other departments and stations to achieve efficiency



•    Ability to manage in complex country environments efficiently 
•    Adept in handling critical situations; able to respond appropriately during and emergency response.  Follow up on any AA service failures.  
•    Responsible for meeting all operational performance goals, profitability and cost control goals.
•    Resolves service and operational issues that may arise/be escalated from the daily operation, with contractors and other Airline/ Airport authorities.
•    Responsible for various reports and flow of paperwork.


Service Delivery

•    Lead our teams to deliver a world class customer experience to our customers travelling through our airports in the country.
•    Meet and exceed company Likelihood to Recommend (LTR) customer advocacy targets across all touch points within the airport experience.
•    Create unique ‘Best in Class’ programs to positively differentiate American Airlines from our competitors.
•    Create a world-class safety culture taking care of our team members and customers.


Financial, Regulatory & Sustainability

•    Overall responsibility to maintain the company's legal, regulatory and procedural objectives. 
•    Responsible for preparing, monitoring and controlling the total station operating budget. Meeting strategic goals in operational performance and cost control.  
•    Ensures company standard of safety, safety and quality are maintained at all times fostering continuous improvement. 
•    Compiles reports on any operational irregularities and present this with suggestions for corrective action to senior management.
•    Support company strategy and initiatives to deliver on our goal to reach net-zero carbon emissions by 2050.
•    Represent American Airlines in our local communities to support environment and sustainability projects and programs.


General / Other

•    Flexibility to take on additional responsibility across other regional stations as / when required.  
•    Undertakes project work as and when required

All you'll need for success

•    Minimum 5 years airport or airlines operations leadership management experience is essential
•    Strong leadership and people management skills to guide staff and contractors efficiently and ability to motivate team members
•    Excellent written and verbal communication skills in English 
•    Excellent knowledge of all aspects of the airport operation and the airline industry
•    Analytical and computer skills including Excel, Word and PowerPoint
•    Ability to be totally responsible, dedicated and committed to the job
•    Demonstrates sound judgment and decision-making ability
•    Strong administrative and interpersonal skills
•    Position requires high flexibility and the ability to handle multiple priorities simultaneously
•    Excellent time management skills with ability to prioritize a demanding workload amongst competing demands
•    Ability to use own initiative and work independently
•    Good project management skills
•    Ability to maintain confidentiality and be respectful of opposing views and opinions
•    Ability and willingness to travel both domestically and internationally

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Please note this advert will close on 04 June 2021.


Posted: 2021-05-15 Expires: 2021-06-21
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General Manager - India DEL

American Airlines
Bengaluru, KA 560002

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