24 days old

Garnishment Operations Manager

El Paso, TX 79901

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Garnishment Operations Manager. In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

  • Lead daily activities of the team to ensure the accuracy and timely processing of all incoming court order documents received for Garnishment Services clients.
  • Provide technical support to the team on processes and procedures that impact department effectiveness and client satisfaction.
  • Work extensively with the Client Services and Implementation areas to resolve problems and implement new changes into current processes as required by clients, service level agreements and agencies.
  • Function as a consultant and business partner to other groups within ADP.
  • Train and mentor team members and identify development needs across the team.
  • Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
  • Manage escalated issues and provide direction.
  • Evaluate associates on performance and complete annual performance appraisals.
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

QUALIFICATIONS REQUIRED:

  • Minimum of 3 years of people leadership experience.
  • Demonstrated success with building effective teams through coaching and development of non-exempt level associates.
  • Bachelor's degree or the equivalent in education and experience.
  • Availability to work hours between 7 am to 6 pm Monday -- Friday, occasional Saturdays, and overtime as required by business needs.

Preference will be given to candidates who have the following:

  • Prior experience generating operational and productivity reports to analyze departmental performance and deficiencies.
  • Experience managing associates within a transitional processing or operational environment.
  • Advanced level proficiency with Microsoft Excel and Access.
  • MBA or advanced degree.
  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
  • Ability to work and thrive in a team environment, focused on achieving results
  • Strong client relationship building skills.
  • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-06-29 Expires: 2021-08-22
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Garnishment Operations Manager

ADP
El Paso, TX 79901

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