1+ months

FT Branch Ambassador - Bilingual Spanish Preferred - Customer Service & Sales - Brentwood

Capital One
Brentwood, NY 11717
NW Suffolk-Brentwood Br 557 (22557), United States of America, Brentwood, New York

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

FT Branch Ambassador - Bilingual Spanish Preferred - Customer Service & Sales - Brentwood

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, were redefining how people bank. You see, we believe banking should fit our customers everyday livesnot the other way around.

As a Branch Ambassador, youll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers banking experience. Youll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. Were not just looking to fill open positionswe seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Heres what were looking for in you:

  • Youre friendly and engaging and can connect with customers. Yep, youre a people personwhether youre helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
  • You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. Youll get to pull in experts that can help guide your customers to their financial destination.
  • Youre aware of the importance of being compliant when working at a bank. Youll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
  • Youll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
  • The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally the expert.
  • Youre naturally curious and like to learn. Well teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
  • Youre digitally savvy. Youll showcase whats possible in our physical space and how to easily navigate our mobile and online experience, using the branchs laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
  • Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
  • Youll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
  • Youll be able to travel between branches in assigned local area and support the market that you are assigned.

If youre nodding along and like what youre reading, lets talk.

Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience

- At least 6 months of cash handling experience

Preferred Qualifications:
- Associates degree or Military Experience

-2+ years of Retail, Sales, or Banking Experience

- Bilingual Spanish Speaking

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Posted: 2020-03-27 Expires: 2020-08-26

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FT Branch Ambassador - Bilingual Spanish Preferred - Customer Service & Sales - Brentwood

Capital One
Brentwood, NY 11717

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