1+ months

Flight Service Manager, Attendance, Flight Service Administration

American Airlines
Charlotte, NC 28202

Location: Charlotte/Douglas Intl Apt (CLT-TRML)   
Additional Locations: None
Requisition ID: 62024 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • Responsible for supervising, directing and coordinating attendance activities of Flight Attendants.
  • The role is a part of the Flight Service team within our Customer Experience group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Work On & Off Par reporting for assigned groups and transitions Flight Attendants to Level 2+ when warranted
  • Leads all attendance conversation in base & updates APS regularly with documentation
  • Processes mitigation in line with contractual & company policy in collaboration with FSM and local base management
  • Local contact for reinstatement, leave policy questions including FMLA & Medical leaves
  • Support local base operations and local APFA
  • Coaches and counsels’ FAs to ensure understanding and compliance of all Company and departmental policies, procedures and regulations
  • Initiates appropriate corrective action, up to and including dismissal
  • Participates in task forces and planning activities to problem solve and plan the future direction of the department
  • Supports various initiatives set by Flight Service
  • Ability to work shift work, including weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High School Diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

  • Current Flight Service, Passenger Service or Passenger Sales experience
  • Flight Attendant experience
  • Knowledge and experience in American specific systems including SABRE, NAVIA, Case Manager, Attendance & Performance System/Flight CAPs.

Skills, Licenses, and Certifications

  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
  • Excellent interpersonal, planning and organizational skill
    Knowledge of working with a contract labor group
  • Ability to effectively coordinate multiple projects at the same time
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Ability to secure appropriate airport authority and/or US Customs security badges
  • Pass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test. Applicants are required to fill out "Department of Transportation Testing Inquiry" form which provides authorization for release of records from previous employers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 62024 


Posted: 2022-07-27 Expires: 2022-11-03
Sponsored by:
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Flight Service Manager, Attendance, Flight Service Administration

American Airlines
Charlotte, NC 28202

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