3 days old

Fall 2021- Customer Experience Intern - 90292065 - Washington

Washington, DC 20004

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move Americas workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

SUMMARY:
The Product Development Customer Experience (PD&CX) Intern position is an exciting opportunity for customer-focused student ready to drive real tangible change. This position will be a key contributor helping to improve the customer experience and attract new customers. The role requires interpersonal skills, communication and a creative mindset to think outside the box.

The position will support the PD&CX team in its various projects to improve the customer experience at Amtrak. The PD&CX teams work spans the entire customer journey, including pre-trip, in station, and onboard experience, across Amtraks three service lines (Northeast Corridor, Long Distance, and State Supported). The position is responsible for analyzing and determining the feasibility of new products or service offerings or making changes to existing offerings to improve the customer experience.

This position works under the direction of the Director of Product Development & Customer Experience.

ESSENTIAL FUNCTIONS:

  • Review published research reports to identify gaps in the market and opportunity for product development
  • Analyze Amtraks own products and those of competitors, comparing performance and features with current market requirements
  • Assists with customer survey design for upcoming or current projects
  • Analyzes customer survey feedback to extract trends and provide recommendations for product or service improvements
  • Identify and monitor sources of information on competitors
  • Monitoring social networks and product review sites providing information on customers attitudes towards competitors and their products
  • Highlight features that achieve high ratings on product review sites or social networks to help identify priorities for product management
  • Must have experience and aptitude to do detailed data analysis for various tasks
  • Analyze new projects to determine feasibility of project from a revenue and/or ridership standpoint. Must have strong data analytic skills

MINIMUM QUALIFICATIONS:

  • Skilled in PowerPoint, Microsoft Word, and Excel
  • Must be actively pursuing a degree at an accredited educational institution.
  • Must be actively pursuing an undergraduate degree in Hospitality, Marketing, Business Management and/or related business field
  • Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum.
  • Must have a cumulative GPA of 3.0 or higher

PREFERRED QUALIFICATIONS:

  • Customer experience
  • Transportation industry experience
  • Customer Food and Beverage experience
  • Ability to demonstrate critical thinking and complex problem-solving abilities.
  • Ability to create drafts of management level presentations.
  • Excellent interpersonal, organizational, motivational and team building skills.
  • Strong written and verbal communication skills
  • Self-starter who initiates actions and follows up to get results; conscientious with consistent attention to detail and quality.


COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills

Requisition ID:58381
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Customer Service
Relocation Offered:No
Travel Requirements:None

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.Marijuana,notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession ofmarijuana, whether for medical, recreational, or other use. Candidates who engage in the usage ofmarijuanawillnotbe qualified for hire.We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Customer Service|| Internships & Co-Ops

Categories

Industry

  • Transportation
Posted: 2021-07-21 Expires: 2021-08-20

Amtrak, the national rail operator, connects America in safer, greener and healthier ways. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day — at speeds up to 150 mph — to more than 500 destinations. Amtrak is the operator of choice for state-supported corridor services in 17 states and for four commuter rail agencies.

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Fall 2021- Customer Experience Intern - 90292065 - Washington

Amtrak
Washington, DC 20004

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