1+ months

Engineer/Senior Engineer, IT Desktop Services

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 42796 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Information Technology Team within the Information Technology Division.
  • Responsible for all aspects of Microsoft stack based Infrastructure Services and Desktop hardware.This includes research, design, test, and deploy technologies being researched by the desktop organization at American Airlines.Majority of the focus will be on Desktop hardware and peripherals that will be utilized to streamline the desktop infrastructure.

What you'll do

  • Performs lifecycle management for operating systems and applications using the Microsoft System Center suite of products (maintain hotfixes, service packs, software deployments)
  • Researches, designs, deploys, and tests Desktop hardware and Windows operating systems
  • Installs, upgrades, and supports the enterprise desktop image
  • Creates, updates, test, and deploys software packages
  • Troubleshoots issues related to the desktop imaging process or methodology
  • Responds to the needs and questions of users concerning access of resources on the network
  • Performs as tier three\four level support engineer to troubleshoot and resolve complex enterprise level issues
  • Assists in the selection and recommendation of standardized equipment selection
  • Creates and maintains architecture, design, and installation documentation
  • Stays abreast of new technologies as it applies to business needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of system administration experience on Windows OS 2012 2016
  • 3 years of experience as a Desktop Hardware Engineer

Preferred Qualifications- Education & Prior Job Experience

  • 5+ years of experience as a Desktop Hardware Engineer

Skills, Licenses & Certifications

  • ​Experience with Microsoft System Center, scripting, PowerShell and other automation processes and solutions
  • Understanding of networking fundamentals and working knowledge of firewalls, load balancers, etc.
  • Experience with imaging technology and processes
  • Experience with virtualization technologies
  • Proficient in authoring, editing, and presenting technical documents
  • Experience in supporting a DevOps environment using tools such as GIT, Jenkins, Maven, etc.
  • Basic understanding of J2EE design patterns and best practices
  • Ability and desire to troubleshoot complex issues and explore details
  • Ability to exercise sound judgment in ambiguous technical situations
  • Ability to draft and formalize technical documentation
  • Ability to effectively prioritize multiple projects simultaneously
  • Experience in Agile methodologies, such as SCRUM

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42796 


Posted: 2021-06-15 Expires: 2021-08-01
Sponsored by:
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Engineer/Senior Engineer, IT Desktop Services

American Airlines
Fort Worth, TX 76102

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