1+ months

End-User Computing (EUC) Remediation Sr. Analyst (Hybrid)

Wilmington, DE 19893
Citis US Personal Bank Business includes Branded Cards, Retail Bank & Mortgage and Citi Retail Services. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages, lending, payments and investment advisory services, to individual consumers and small businesses.

To deliver on Citis mission, _provide financial services that enable growth and economic progress_ , we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.

Citi established its Citi Data Governance Policy (CDGP) to govern and manage data in compliance with regulatory expectations. It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. The Policy also establishes an operating model for Data Management, Governance and Quality across Citi. All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDGP.

**This position is in the US Personal Bank, supporting its data management related functions managed by the Personal Bank Consumer Analytics (PBCA) team.**

The PBCA Data Capabilities, Controls and Analytics organization as part of the USPBA team is an essential component in delivering retirement solutions for EUCs thus ensuring that USPBAs processes are always systemically responsible. The team is responsible for creating retirement solutions for EUCs.

**Job Description**

The Data Capabilities, Controls and Analytics Sr. Analyst will use strong project management skills to drive initiatives to create retirement solutions for EUCs, while delivering a best-in-class operational risk environment on behalf of the PBCA team. These tasks may include managing the resolve of business identified issues, EUC remediation, addressing regulatory issues, managing internal and external audits, managing business continuity activities and other ad hoc projects as requested.


+ Support EUC Remediation and retirement efforts across the US Personal Bank

+ Develop, maintain, socialize EUC processes to ensure consistent adoption of identification, registration, and remediation activities.

+ Develop, socialize, secure approvals and execute automation plans to eliminate EUCs.

+ Collaborate with EUC owners to confirm risk level, understand functionality, determine patterns, complexity, identify themes and develop and execute plans for managing and eliminating EUCs.

+ Coordinate Internal Audit responses and overall deliverables. Ensure timelines are met and kiosk uploads are precise.

+ Support root cause analysis of when issues arise around the development of retirement solutions, and ensure an effective feedback loop to management

+ Support the team in Reviews and Regulatory Examination

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ At least 5+ years of combined experience in banking and financial services industry and data governance.

+ Experience includes managing / leading data and data quality initiatives, automation, developing or supporting standards / policies and data-related issue management and remediation efforts.

+ Demonstrated working knowledge of financial services industry

+ Consistently demonstrates clear and concise written and verbal communication skills


+ Bachelors Degree / University degree or equivalent experience


+ Experience using SAS, Appian, or Tableau


**Job Family Group:**

Decision Management


**Job Family:**

Data/Information Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-07-15 Expires: 2022-10-02
Sponsored by:
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End-User Computing (EUC) Remediation Sr. Analyst (Hybrid)

Wilmington, DE 19893

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