1+ months

Director, UX Insights for Infor Software

Alpharetta, GA 30009

Title: Director, UX Insights

Location: Alpharetta, GA or Remote, USA

Director, UX Insights, Infor Design will lead and grow a small, recently established, global team that is focused on filling critical gaps in insights and data for UX design decision-making at Infor Design. In addition, the Director of UX Insights will lead the team in establishing usability benchmarks and driving the backlogs for enablement content, the Infor Design System, and Infor product management. The role, reporting into the VP, Design Ops, will be responsible for helping to create the UX Insights strategy, executing research activities, gathering and analysis, and reporting and publishing results.

A Day in The Life Typically Includes:



In collaboration with leadership and managers


As the Infor Design user research SME


As part of the actional insights coming out of research, identify needs to be added to the backlogs


Lead the implementation of third-party research tools at Infor Design


Oversee and grow the global team

What You Will Need:

Basic Qualifications:

u2022 Bachelor's Degree in design, UX, or research; or comparable experience

u2022 7-10+ years' experience in UX research and testing, best practices, benchmarking, and reporting

u2022 Ability to analyze data and translate it into action insights and next steps

u2022 Evangelize the Infor Design point of view on Usability and remain a steadfast advocate for the user and usability

u2022 Collaborate with a larger cross-functional team comprised of designers, engineer, product managers, solution consultants and customers

u2022 Ability to analyze complex business processes and requirementsu2014and turn them into user research requirements and testing

u2022 Ability to engage in multiple initiatives simultaneously, prioritize tasks and make effective decisions under pressure. This requires the ability to multi-task in a fast-paced environment.

u2022 Experience transforming vague business problems into data-driven questions, identifying and retrieving the relevant data set using multiple data sources

u2022 Experience with research tools and design tools (UserZoom/Figma)

u2022 Ability to help translate research/insight outcomes into consumable and actionable reports and compelling content for general consumption


What Will Put You Ahead?

Preferred Qualifications:

u2022 Knowledge of and experience in enterprise or B2B softwareu2014cloud delivery preferred

u2022 Knowledge of internal Product teams at Infor

u2022 Familiarity with the complexity of enterprise software user workflows

u2022 Awareness of UX design principals

u2022 Strong background in organizational skills and time management to manage multiple tasks simultaneously including attention to detail and multi-tasking skills.

u2022 Excellent written and verbal communication skills

u2022 Commitment to teamwork and ability to operate in a matrix management environment

u2022 Ability to work effectively across teams and time zones


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societiesu2014such as value creation, integrity, responsibility, free speech, and tolerationu2014we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com.

Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy. If you would like to view a copy of the company's affirmative action plan or policy statement, please email us.hrprograms@infor.com.




Posted: 2022-02-16 Expires: 2022-12-18
Sponsored by:
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Director, UX Insights for Infor Software

Alpharetta, GA 30009

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