15 days old

Director, Team Member Digital Experience

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: Dallas/Ft Worth, TX; Dallas, TX
Requisition ID: 46801 
This job will continue to be posted until at least 9/15/2021. If interested, please apply prior to this date.


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • The Director, Team Member Digital Experience is a member of the People Services and Digital Strategy team and understands that building a great digital experience for team members requires us to look at individual workers and teams, then build systems that meet their unique needs. If you are a dynamic, bold, and visionary leader who wants to deliver the best digital experience for team members and passionate about team member centric digital experiences, this is the role for you.

What you'll do

We’re looking for a Director, Team Member Digital Experience to support a people centric approach to our digital platforms which emphasizes workforce empowerment, automating traditional processes and shifting us to a highly connected and engaged workforce. These connections lead to an improved ability for team members to tap into their motivators and in turn will drive loyalty and satisfaction. You will be responsible for defining future strategies and innovation to promote collaboration with digital workplace platforms.

  • Lead the teams responsible for our company intranet and human resource information system.
  • Develop and drive the platform technology experience roadmap to deliver against our vision of digital innovation and a thoughtful team member digital journey.
  • Collaborate with HRIS system administrators, user experience designers, and project managers to leverage platform functionality and determine integration opportunities that deliver a seamless and personalized team member experience.
  • Cultivate a close working relationship with cross-functional teams to inform digital experience solutions and ensure that the intranet continues to be a central, reliable, and strategic platform for collaboration and information.
  • Advocate, educate, and align cross-functional teams around digital technologies and the value of connected digital platforms as a sustainable competitive advantage.
  • Collaborate cross-functionally to establish a governance framework that promotes team member communication, collaboration and knowledge sharing in a customer-centric orientation.
  • Lead the delivery and continuous improvement of a global web/mobile experience ecosystem.
  • Accountable for ongoing governance and maintenance of operational workflow processes, platform/vendor SLA, documentation, and enterprise data taxonomy.
  • Provide guidance and inputs to the IT Employee Technology team to drive and prioritize technical changes to platforms that improve collaboration and user experience.
  • Implement user analytics to identify areas for improvement, producing recommendations and strategies for increasing engagement.
  • Maintain a strong relationship with business units across the enterprise to support requirements and scale collaboration processes and systems.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Demonstrates the highest level of ethics and integrity

  • Bachelor’s degree, ideally in Computer Science, Digital Marketing, Information, Design or Business, and/or related field.

Preferred Qualifications- Education & Prior Job Experience

  • 7 years of leadership experience, including leading teams, managers, and individual contributors in a technical environment

  • 10 years of hands-on experience and progressive growth in digital platforms in large global companies.

  • 5 years of experience working with and/or managing digital workplace platforms like SAP SuccessFactors, Google, Jive, Workday, SharePoint, Intranet platforms etc. Experience with Bots, and Virtual Assistants is a plus

All you'll need for success

Skills, Licenses & Certifications

  • Action oriented, results-driven leader with a natural aptitude for engaging employees in multiple workgroups

  • Demonstrated prior experience and success with leading, building, and embedding enterprise digital and journey analytics capabilities.

  • Experience in managing enterprise-wide projects to ensure that high quality, functional solutions are delivered in a timely manner, with an emphasis on proper change management, end user training, end user communication, and deep business partnership.

  • Understanding of AI technologies and how they can strengthen workplace collaboration.

  • Ability to drive strategy and delivery of digital platforms while rationalizing and eliminating technology debt from the environment.

  • Ability to partner with product and service owners to implement proper governance around digital tools, in order to optimize the end user experience and properly control tool maintenance and management.

  • Ability to lead the digital roadmap for the function and consider how new tools and technologies can support, accelerate, and scale the delivery of improved people experiences while dovetailing with existing platforms (ServiceNow, SAP SuccessFactors, O365).

  • Ability to collaborate and establish high trust relationships among a range of key functional areas.

  • Ability to identify creative and innovative solutions

  • Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision; ability explain technical concepts to non-technical audiences

  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring – We care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: Dallas/Ft Worth, TX; Dallas, TX
Requisition ID: 46801 


Posted: 2021-09-02 Expires: 2021-10-02
Sponsored by:
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Director, Team Member Digital Experience

American Airlines
Fort Worth, TX 76102

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