21 days old

Customer Success Manager : Indiana

Project Lead The Way
Indianapolis, IN 46240
  • Job Code
    146355322

The PLTW Customer Success Manager owns and nurtures their account relationships through the full customer lifecycle. This role is responsible for ensuring that PLTW products meet the customers' goals, objectives, and outcomes, building customized strategies for adoption, developing retention strategies, and creating opportunities for future growth. This role requires a blend of customer relations, sales, and consulting skills. This position is based in a home office within the assigned region. The ability to travel up to 50% is required.

What You'll Do:

  • Demonstrate passion for working with customers, helping them execute on success.
  • Develop and execute custom adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills.
  • Focus on actionable metrics and KPIs.
  • Manage customer risk assessment, expansion opportunities and deliver regular performance and activity reports to leadership.
  • Own, drive and affect change with districts and schools, ensuring that each achieves the greatest possible impact and success with PLTW.
  • Identify growth opportunities based on demonstrated value and customer needs; strategize and execute plans to earn additional business.
  • Address any customer satisfaction issues and/or requests in a timely manner.
  • Meet or exceed all assigned goals and targets while forecasting monthly and quarterly performance for the assigned account portfolio and overall territory.
  • Troubleshoot any customer issues and liaise with the product team as needed.
  • Drive cross-sell, upsell and expansion opportunities within your territory.
  • Identify opportunities to improve the customer experience.
  • Become an expert on PLTW products and offerings.
  • Build long-term, trusted relationships with key decision makers across your portfolio of customers.
  • Other duties as assigned.
Requirements

Knowledge

  • A Bachelor's degree
  • Experience working with educational institutions is a plus
  • Familiarity with Salesforce is a plus

Skills and Abilities

  • Proven track record of exceptional performance as a deal closer.
  • Successful track record in growth and retention of existing accounts.
  • Previous experience in sales, deal and pitch development, education, education administration, or a related role.
  • Passionate about customer success and a proven ability to nurture and grow existing business relationships over time.
  • Ability to successfully manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing, and evolving work environment.
  • Ability to meet and/or exceed assigned goals in a high-performing work environment.
  • Expertise in customer relationship management (CRM) strategy.
  • Excellent judgment and ability to adapt to changing priorities with ease and efficiency.
  • Exceptional verbal and written communication skills.
  • Relationship builder with the flexibility and finesse to "manage by influence" and to coordinate multiple internal and external partners.


Knowledge

Bachelor's degree is required

Familiarity with Salesforce is a plus

Skills and Abilities

Proven track record of exceptional performance as a deal closer.

Successful track record in growth and retention of existing accounts.

Previous experience in sales, deal and pitch development, education, education administration, or a related role.

Passionate about customer success and a proven ability to nurture and grow existing business relationships over time.

Ability to successfully manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing, and evolving work environment.

Ability to meet and/or exceed assigned goals in a high-performing work environment.

Expertise in customer relationship management (CRM) strategy.

Excellent judgment and ability to adapt to changing priorities with ease and efficiency.

Exceptional verbal and written communication skills.

Relationship builder with the flexibility and finesse to "manage by influence" and to coordinate multiple internal and external partners.





PI146355322

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Posted: 2021-09-07 Expires: 2021-10-08
Sponsored by:
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Customer Success Manager : Indiana

Project Lead The Way
Indianapolis, IN 46240

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