25 days old

Director of Premium, F&B | University of Illinois

Spectra Food Services & Hospitality
Champaign, IL 61820
  • Job Code
    121781722


The Director of Premium, Food & Beverage is responsible for the overall management of all suites, clubs, and catering activity and will provide management assistance to the concession managers in the profitable management of concessions operations, as needed. The Director of Premium will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will promote a positive, enthusiastic and cooperative work environment. The Director of Premium coordinates suite level activities at the venue into a team effort that contributes to the successful execution of all events. The Director of Premium enforces all Spectra personnel and operating policies and procedures. The Director of Premium plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.

This position is based at the University of Illinois. Since its founding in 1867, the University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. The University of Illinois at Urbana-Champaign is charged by our state to enhance the lives of citizens in Illinois, across the nation and around the world through our leadership in learning, discovery, engagement and economic development. For more information, please visit: https://illinois.edu/



Responsibilities

  • Responsible for the overall effective management of Catering, Suites, & Club operations/service, as well as Training Table operations (Team Meals)
  • Management of suite level services to ensure a high level of suite holder satisfaction in all pertinent areas
  • Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately.
  • Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
  • Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
  • Generates event employee schedules and verifies employee time for Premium Services.
  • Management & Oversight of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
  • Responsible for all aspects of Training Table Operations
  • Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
  • Enforces all Spectra and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
  • Ensures all policies and procedures regarding accounting and cash handling practices are followed.
  • Conducts a walk-through of suites, clubs, and pantry areas after completion of the event to ensure all areas are clean.
  • Generates event employee schedules and verifies employee time for the Premium Department.
  • Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager.
  • Responsible for all financial reporting related to the premium department.



Qualifications

  • Bachelor's degree from an accredited college/university/school required (4+ years of progressive facility / food & beverage operations management experience can be substituted for this requirement)
  • Minimum 2 Years of Management experience in premium / catering / suites / banquets
  • Minimum 2 Years Experience with Menu costing & development
  • Minimum 2 Years of Management experience in food service at a Sports & Entertainment venue (Stadiums, Arenas, etc)
  • Familiar with inventory cost control and menu planning.
  • Proficiency with Microsoft Office Suite (365, preferred): E-mail, Excel, Word, Outlook, Schedule+.
  • Working knowledge of Point of Sale and timekeeping systems.
  • Cash handling abilities; basic math skills including significant number manipulation.
  • Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
  • Good verbal and written communication skills.
  • Ability to pay close attention to detail and coordinate various activities simultaneously.
  • Ability to communicate with employees, co-workers, NFP volunteers, and business contacts in a courteous and professional manner.
  • Able to be self-directed in a team-oriented environment.
  • Ability to maintain confidentiality.
  • Working knowledge of employee scheduling in a hospitality environment.
  • Valid Food Handler's certificate (preferred)
  • Valid Alcohol Service Permit (preferred)

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, veteran status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.



PI121781722

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Posted: 2020-07-21 Expires: 2020-08-21

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Director of Premium, F&B | University of Illinois

Spectra Food Services & Hospitality
Champaign, IL 61820

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