16 days old

Director, MSS

Trustwave Holdings, LLC
Chicago, IL 60601
  • Job Code

Trustwave Holdings, LLC

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Category: Security Services
Team: Managed Security Services
Location: Chicago, Illinois Greenwood Village, Colorado


Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus, and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

As a Director and leader, you will:

  • drive operational service excellence
  • be responsible and accountable for the success of the local team in the Global MSS environment
  • be very familiar with the security technologies used in Enterprise environments
  • understand the technologies behind Threat detection, such as EDR and IPS
  • have proven skills and experience in managing Enterprise customers in operations
  • be customer facing and have experience dealing with and managing challenging situations
  • respond in a timely manner (within documented SLAs) to support threats and other cases
  • document actions in cases to effectively communicate information to both internal and external customers
  • be self-sufficient and be able to work as necessary with minimum supervision and resolve problems independently
  • collaborate with management peers on process improvement, policies and practices
  • act as an escalation point and mentor for your team members
  • foster a culture of growth and development

Required Technical Experience:

  • Expert-level professional experience in a SOC or High pressure Enterprise Operations environment with experience functioning in a team lead or mentoring capacity
  • 10 + years of information security experience
  • Strong expertise in information security
  • Requires strong critical thinking and problem solving skills
  • Requires a passion for Information Security
  • Requires practical experience with TCP/IP networking concepts
  • Excellent professional experience working with Intrusion detection/protection and SIEM technologies
  • The preferred candidate will have 2 or more years of full time experience with one or more of the following security vendor products: Palo Alto, Carbon Black, Cybereason, Fortinet, Cisco, Juniper, Sourcefire, IP Tables, Snort, ModSecurity, Nessus, Checkpoint, ClamAV


We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Posted: 2020-12-30 Expires: 2021-01-30

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Director, MSS

Trustwave Holdings, LLC
Chicago, IL 60601

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