1+ months

Director, Program Manager & Client Engagement

Parsippany, NJ 07054
The Director, Program Management will be accountable for the management of client relationships for the clients of our Next-Gen HCM. They will manage a global team of "Client Engagement Managers", manage the delivery of projects/programs including; development of comprehensive delivery plans, solution design facilitation in alignment with business goals, and project execution to scope/timeline/quality standards, with cross-functional stakeholders, obsession, ownership, a bias for action, and delivering results.


Responsibilities

  • Establish appropriate governance, ensuring key stakeholders are identified and appropriately engaged, and clear decision-making process in place.
  • Lead the initiation and shaping phase of the program working closely with client engagement managers, and partners from implementation and product management.
  • Build the program management team, identifying suitable engagement managers are assigned to both local and global clients.
  • Establish controls within workstreams to ensure accurate status reporting, pro-active risk management, and production of robust workstream plans.
  • Build and maintain appropriately detailed program plans throughout the life-cycle of the delivery.
  • Define and manage future phases post GO Live.
  • Regular reporting of status, key milestones, and risks & issues. Documentation of critical decisions.
  • Provide support and guidance to program team members, acting as the first point of escalation and providing assistance and guidance throughout the client engagement lifecycle.

Qualifications

  • Bachelor's degree or equivalent, background in technology or Human Resources a significant plus; and program management qualification.
  • 10- 12 years' experience in a program management role, including 3+ years managing complex, multi-work stream programs required.
  • Good working understanding of HCM technology systems required
  • Broad knowledge of program and project management methodologies and techniques.
  • Demonstrable experience delivering technology change within the HCM sector. Good understanding of the HCM landscape, and technology's influence in this required.
  • Strong leadership skills required, with the proven ability to manage team members across disparate global teams.
  • Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance.
  • Previous experience working with consulting engagements in the HCM industry preferred.
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Posted: 2020-09-12 Expires: 2020-11-19

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Director, Program Manager & Client Engagement

ADP
Parsippany, NJ 07054

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