10 days old

Director, IT, Train Control Systems - 90118909 - Philadelphia

Philadelphia, PA 19107

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move Americas workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?


The Director oversees the Train Dispatch IT Service Offering end to end which serve the need of internal or external customers within Amtrak. In certain cases, the Director may own certain IT Services also. This role owns the CapEx and OpEx budget associated with their Service Offerings/Services and ensures optimum utilization of investment against the company priorities.

The position is responsible to the customer for the initiation, elaboration, construction, transition and ongoing maintenance and support of a particular service offering. He/she is accountable to IT Service Owner for the Service Offerings and IT executive leadership for the performance of that dedicated Service Offering/Service (including financial performance).

Responsible for producing and maintaining documentation and materials regarding the Service Offering/Service. This role manages teams of employees and contractors and provides consistent and productive communication between team members, business partners and customers.


Provide leadership, direction, and oversight to the IT group responsible for Amtraks proprietary train dispatch system (AMTEC Amtrak Centralized Electrification and Train Control). Leads the planning, design and development, in partnership with Communications & Signal (C&S), Electric Traction, Engineering division field forces and division customer service personnel involving field changes, software changes and problem resolution.

Directs, supervises, manages, and leads CETC staff in rigorous detailed technical analysis, design, development, and implementation of all aspects of the maintenance and enhancement of the train Dispatch & related Interface systems. Oversees trend analysis of Dispatch system performance, recommends, and ensures implementation of preventive, corrective actions

Leads and manages system upgrades and maintenance of four computerized train dispatching systems and interfaces to SCADA, PTC/I-ETMS, ACSES systems for Northeast Corridor (NEC) and central division.

In partnership with host and partner railroads (MBTA, LIRR, MARC, SEPTA, CDOT, NJT, CSX), the Director leads and manages the 24x7 availability of four CETC systems and implementation of State of Good Repair projects.

Must have 15+ years experience in similar real-time Train control systems and their operations, and 15+ years experience in software and systems development.

Responsible for endtoend project delivery and business stake holder management of Service offerings on critical functional domains such as Sales & Marketing, Train operations and Corporate systems.

Develops and owns service offering definition and service offering design partnering with business owners and architecture. Ensures adoption of services/service offering within the IT service catalog.

Manages client engagements and service agreements on service offerings.

Responsible for planning service offering/service budget across both CapEx and OpEx vectors. Track budget and takes appropriate steps to stay within budget.

Oversees service offerings and corresponding service delivery teams. Responsible for delivering service offerings to business/clients.

Manages programs and end to end delivery. Designs, build, test solutions for service offerings.

Manages service offering deployment and operations in conjunction with the Tech Ops Team.

Responsible for managing risk and security within the service offerings in partnership with the Chief Information Security Officer (CISO) and the Risk and Compliance Teams.

Responsible for delivering a particular service offering within the agreed service offering levels with the customer and with dependent IT teams negotiating Operational Level Agreements (OLAs).

Partners to ensure IT Service Management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Provides advice and counsel to the vendor relationship decision making and contract development processes.

Provides leadership in continuous service/service offering improvement. Ensures service provider performance is reviewed and that contract managers are notified when necessary.

Meets regularly with team to gather work statuses. Discuss work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information ideas and technology flow freely among the section.

Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward, recognition and retention.

Ensures staff has the resources and skills needed to support all work initiatives. Forecasts new skill requirements based on emerging technologies. Participates in IT workforce deployment activities.

Generates appropriate communication, process and educational plans for mitigating the disruption of change. Develops timelines and action steps for anticipating and framing the type of change.


Bachelors Degree in Computer Science, Information System or related field with 13+ years relevant experience or equivalent work experience.

12 to 15 years of relevant technical and business managerial experience. Proven experience in managing diverse teams of 10 to 15 employees and contractors.

Client expectation management, program management, financial management and technology product delivery experience are required.

Strong Agile delivery experience.

Proven experience with APIs, DevOps and lean development practices.


Requires leadership experience in managing Integrated Control Systems and crossfunctional teams, influencing executive level management and key stakeholders.

Requires demonstrated ability to launch and deliver multiple, concurrent IT projects on

time and within budget.

Must possess strong communication and interpersonal skills, work well with others in an

integrated team environment and must be selfmotivated.


Masters Degree in Computer Science, Electrical Engineering, or a similar relevant field.

Experience working in large complex companies that heavily rely on real time 24x7 IT

operations to successfully service external customers.

Extensive experience in management of large computer systems operations and project upgrades.


Work is performed in an office environment

May require travel up to 30% of the time

Requires oncall status

Requisition ID:50182
Posting Location(s):Pennsylvania
Job Family/Function:Information Technology
Relocation Offered:No
Travel Requirements:Up to 25%

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.Marijuana,notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession ofmarijuana, whether for medical, recreational, or other use. Candidates who engage in the usage ofmarijuanawillnotbe qualified for hire.We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology|| Information Technology



  • Transportation
Posted: 2021-07-15 Expires: 2021-08-14

Amtrak, the national rail operator, connects America in safer, greener and healthier ways. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day — at speeds up to 150 mph — to more than 500 destinations. Amtrak is the operator of choice for state-supported corridor services in 17 states and for four commuter rail agencies.

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Director, IT, Train Control Systems - 90118909 - Philadelphia

Philadelphia, PA 19107

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