1+ months

Director - Implementation

Augusta, GA 30901
ADP is hiring a Implementation Director. In this position you will be responsible for directing the overall operation of the regional team. Manages the activities of the Implementation Team ensuring that all new clients are transitioned to Service accurately and timely. Manages the total client set up ensuring all clients are set up accurately and timely. Maintains working relationships with regional payroll associates, sales, client services, operations, and other groups as required. Develops and implements business policy and planning statements related to all implementation activities. Works with the General Manager in analyzing, forecasting, and planning of the annual department budget. Serves as the senior resource in providing leadership for resolving matters relative to the implementation function.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
  • Develops metrics and performance standards for the implementation group and mid-market setup group.
  • Sets and enforces standards for the group as it relates to the client survey scores.
  • Responds to critical client survey results, by reviewing with managers and associates to correct potential issues.
  • Maintains the published average survey score for the fiscal year.
  • Manages the setup group to ensure good payroll relationships/communications and accurate and timely payroll setups.
  • Communicates and works closely with sales, client services, payroll, benefits, 401(k), risk, outside partners, and division operation areas to ensure needs and expectations as it pertains to implementation set up and those areas are met.
  • Collects and monitors monthly reports to ensure management of the group's activities and highlights major milestones reached and/or obstacles encountered.
  • Works with management to give input, make recommendations, and monitor expenses for the department budget.
  • Manages the HR issues for the group.
  • Performs other duties as assigned.
QUALIFICATIONS REQUIRED:
  • Bachelor's degree or equivalent in education and experience.
  • 7+ years of experience managing leaders.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Minimum 5+ years of management experience, remote experience preferred.
  • Implementation and/or payroll background preferred.
  • Client service and vendor experience required.
  • Possesses strong knowledge of industry equivalent products, services, and tools.
  • Excellent oral and written communication skills.
  • Strong ability for problem-solving.
  • Ability to work under pressure of time constraints essential.
  • Demonstrate the ability to direct the activities of others.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2020-07-03 Expires: 2020-08-20

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Director - Implementation

ADP
Augusta, GA 30901

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