1+ months

Director, Enterprise Cloud Architecture

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 7 (DFW-SV07) 
Additional Locations: None
Requisition ID: 37388 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job


The Director, Enterprise Cloud Architecture is responsible for the strategic leadership and direct oversight of cloud delivery, engineering, capacity management, and performance metrics. He/she will lead a wide-ranging community consisting of Architects and Engineers and will serve as the technical leader to design, innovate, and roadmap long-term API/ Infrastructure-As-Code (IaC) strategies, which unify American Airlines around people, processes, and technology.

The leader will leverage her/his diverse skillset capabilities, strategic thinking, leadership and communication acumen, and will provide a wide range of critical capabilities, to enable the long-range initiatives and objectives in the organization.

American Airlines is the largest airlines in world, and offers individuals an engaging career to deliver innovative solutions, increase IT business value, and delight our customers!


  • Technically leads AA Cloud Center-of-Excellence (CoE), Architecture, and public/private hybrid-cloud brokerage services
  • Facilitates the cloud lifecycle journey aligning to Agile, DevOps and ITIL with a strong metrics and analytical mindset to drive automation and self-service technology
  • Leads the architecture and engineering practice around Infrastructure-As-Code (IaC), to ensure that technology automation and orchestration is in alignment with business strategies, capabilities, and platform governance
  • Transforms the organization by leveraging and enabling software defined toolset predicated on continuous integration and continuous delivery (CI/CD/CMP), e.g., vRA, Morpheus, Ansible, Chef, Puppet and drives AA adoption across a federated model.
  • Partners with cross-functional teams to roadmap technology/business capabilities into executables, as well as to improve efficiencies and reduce operating expenses
  • Accountable for identifying, designing, building, and implementing API services within portfolios and having end-to-end accountability for customer satisfaction, delivery effectiveness, and cost transparency
  • Establishes, communicates, and drives end-to-end executable technology into a reusable code/template and multi-cloud model, and provides agility and ease-of-use
  • Develops Infrastructure/Technology services roadmaps to enable innovation that creates business value consistent with the AA’s requirements and expectations
  • Provides expertise in the areas of Cloud when consulting with partners to determine technical requirements, feasibility, cost, and performance
  • Strategizes with peers to develop outcomes based services functionality, scalability, and technology
  • Collaborates with application architecture teams to develop collaborative designs, solutions, and alternatives for fit
  • Designs and implements multi-tiered/cross-cloud solution that is highly available and resilient
  • Implements/integrates cloud computing architecture solutions that address cloud security and compliance fundamentals, deployment automation, and elasticity of environments
  • Leads pre-production readiness efforts, POCs, lab testing, and knowledge transfer
  • Works with engineering teams to accelerate software delivery
  • Maintains deep technical and business knowledge of industry directions and trends in the area of cloud & SDDC/SDN
  • Works closely with other technology teams to identify dependencies and collaboration needs (business applications, dev/ops, digital applications, network, infrastructure, architecture and delivery).
  • Demonstrates the highest level of ethics and integrity
  • Bachelor’s degree in Information Systems or related field or equivalent experience/training;  Master’s degree or equivalent work experience preferred
  • 7 years of experience at the Director/Chief Architect level
  • 7 years of leadership experience in a technical environment, preferably in a high performing service environment with quantifiable results
  • Deep understanding of the interdependent relationship between technology and the applications/services
  • Extensive experience across a diverse spectrum of IT disciplines including Cloud (Docker, PCF AWS, Azure, GCP, IBM Cloud), IaaS, PaaS, Kubernetes, SDDC, SDN (NSX-T), Network (SD-WAN), IT Automated Delivery, Datacenter, Collaboration, Converged Data Services - Telecom/Mobility/Data (VZN, AT&T, Sprint, etc.), and UCaaS
  • Extensive expertise functioning and succeeding in a bi-modal and federated IT organization
  • Extensive experience with DevOps, TOGAF, ITIL and Agile process methodologies
  • Extensive service management and service delivery experience with global companies
  • Ability to see the "big picture" across private and public hosted technology services, identity management, security, telecommunications, enterprise storage and big data opportunities, end user experience, and training/education
  • Experience implementing automated software and cloud integration (Azure, AWS, GCP).
  • Experience designing, building, and implementing API gateways and micro-services architectures.
  • Demonstrated experience establishing a taxonomy for service delivery performance.
  • Extensive experience establishing, monitoring, and managing IT as a business enabler.
  • Extensive experience managing 3rd party multi-year MSPs globally improving quality while reducing cost
  • Extensive experience overseeing highly diverse technical teams globally, leading innovation & cloud transformation
  • Extensive experience coaching, mentoring, guiding, and leading a geographically diverse workforce -must love people!
  • Ability to build and facilitate long-term relationships at all levels, both internally and externally
  • Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
  • Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision and tactical vision to all levels within the organization
  • Ability to communicate complex, technical topics to a wide variety of audiences
  • Ability and willingness to interact with senior management and influence decision-makers, embracing ambiguity and enabling clarity
  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring – We care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo

Additional Locations: None
Requisition ID: 37388 


Posted: 2020-02-21 Expires: 2020-06-08

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Director, Enterprise Cloud Architecture

American Airlines
Fort Worth, TX 76102

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