14 days old

Director, Client Services

El Paso, TX 79901
* Plans, directs and conducts the operational strategies of the Client Service team, ensuring World Class Service is delivered in an effective and timely manner to both clients and associates.
* Develops and implements policies and procedures that support the Client Services operations.
* Designs and executes new Quality Assurance methodologies and/or processes in an effort to decrease risk and increase the quality within the organization.
* Works directly with Managers, Technical Support and Associates on escalated situations as required.
* Works with the Client Service Executive to create, define, and communicate goals, establish budgets, formulate compensation programs, and implement new procedures.
* Is accountable for achieving clearly defined department goals and objectives.
* Encourages, recognizes and rewards ongoing associate development.
* Proactively manages staff hiring and associate development within the organization.
* Prepares associates for growth opportunities and acts as a mentor to Managers, Mentors, Technical Support, and Associates. Provides guidance, coaching and assistance as needed to ensure their development and professional growth.
* Participates on task force teams or project teams that focus on Client Services improvements.
* Designs and executes improvements for process and procedures so that established goals are met.
* Closely aligns with corporate business partners and other Service Hubs regarding business service challenges, product quality and solutions to enhance the service delivery platform.
* Responsible for objective completion and value realization by ensuring cost savings for the opportunity are realized in line with the Services Operating plan;
* Develop proposals and approaches to maximize margin through productivity gains using performance metrics;
* Effectively communicate business benefits to executive leadership and assist in organizational communications
 
Qualifications/Experience
 
* MBA preferred
* Experience in defining and executing quality reviews and risk mitigation plans
* Experience in Change leadership desired.
* Five plus years of Senior Management experience, Payroll and Integration experience preferred
* Ability to travel up to 20%
 
Competency Skills
 

* Planning and resource scheduling skills or experience
* Ability to manage and lead a diverse team of people
* Professional manner and presentation
* Performance management development and counselling
* Exceptional client relationship management
* Excellent written, oral, and presentation skills
* Client focused and committed to providing World Class Service
* Exceptional communications skills
* Outstanding conceptual and analytical skills, with strong attention to detail
* Strong time management and organization skills, with the ability to prioritize and multi-task
* Bilingual Preferred -- Spanish

Prefer Industry experience in the Payroll Industry but this is not required.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-07-19 Expires: 2021-09-01
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Director, Client Services

ADP
El Paso, TX 79901

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