Digital Workforce is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and
Community Bank (CCB) Operations. The team is accountable to scope and drive digital workforce agenda including
process selection, process design, organizational change and functional collaborative engagements across CCB
Operations. Projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational
areas. The objectives of the group are to:
· Work across functional organizations to identify synergies
· Drive performance improvement through improved end-to-end process design leveraging digital workforce
technologies such as RPA, Machine Learning or AI
· Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners
and customers
· Drive productivity improvements and reduce non-value adding expense
· Promote more effective use of existing tools and processes (and eliminate those that are not used or are
ineffectual)
· Identify and support the development of new capabilities
· Identify and develop metrics to best manage the organization
· Facilitate organizational change readiness
· Drive and sustain risk and control efforts
We are currently seeking qualified individuals who can work with the senior management on the Digital Workforce team to
identify opportunities to improve processes (e.g., drive efficiencies, improve the customer experience, reduce risks, etc.),
conduct robust analysis to quantify the opportunities identified and present findings in a clear and concise manner to
senior leadership. The candidate will own aspects of the engagement, but collaborate as part of a larger project
team. Activities may include conducting interviews and side-by-sides with clients, analyzing various data sources,
compiling presentations and syndicating results with partners across the firm.
Responsibilities: · Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process
improvement projects
· Develop and refine recommended solutions to address issues and capture opportunities.
· Compile presentations to summarize findings/recommendations and take part in syndication process to senior
management.
· Partner with stakeholders in all activities.
· Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from
managers and senior consultants and following through on tasks and assignments.
· Support engagements that drive Quality, Cost, Productivity and Service Delivery projects to completion
using formal process improvement methodologies such as Lean, Six Sigma and/or Capacity Planning.
· Drive end-to-end process redesign and performance improvement through the identification and elimination of
waste (non-value added activities)
· Build organizational capability through strong relationships with internal clients and team members
· Use project management skills to break down work into process steps, develop schedules, and work within time
constraints.
· Apply analytical / quantitative approach to problem solving; e.g., organize and analyze data through statistical
concepts.
· Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.
· Use strategic thinking and planning skills/abilities to drive innovation.
· Serve as a Change Agent and contribute to the Continuous Improvement Culture.
Qualifications:
· Ability to lead a work streams within a larger project with ambiguous requirements/information from inception to
completion
· Experience working with or in technology is a plus, but not required
· Experience solving complex business problems in a collaborative environment by thinking outside of the box,
providing innovative solution with and without technology
· Must have process re-engineering experience; Ability to map processes using Visio or other tools
· Understanding of and/or experience with Agile software development is a plus, but not required
· Draft target state process maps, value stream maps as per standards
· Conduct workshops and facilitate feasibility review sessions on robotic opportunities
· Work with business SMEs to perform data gathering, data analysis
· Produce deliverables, standards, templates for successful service delivery
· Always at thinking of ways to do things better, faster, smarter
· Has a passion for new tech, and is always on the lookout for œwhat's new
· Experience working with Robotics and other emerging technologies would be ideal
· Must have a systemic end to end mindset
· Bachelor™s degree from a competitive school, demonstrating a strong academic and extracurricular track record
· Have experience in strategy, process improvement or reengineering efforts within an operations environment
· Experience in financial services operations strategy or consulting highly preferred, but not required
· Banking experience within Retail Operations, technology and other support functions preferred but not required
· Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
· Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
· Exceptional organizational skills
· Exceptional facilitation skills with ability to bring teams to consensus
· Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)
Required Skills: · Knowledge/Awareness and/or Experience in digital workforce technologies such as RPA, Machine Learning or AI
· Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the
ability to define and deconstruct problems, identify and prioritize key issues
· Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling,
perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable
recommendations.
· Project management skills - Candidate must be able to scope projects, create workable project plans and execute
on such plans. The Associate will be staffed on multiple projects simultaneously, so the ability to balance
competing priorities and appropriately set expectations is key.
· Client management skills - Candidate must demonstrate the ability to closely partner with senior and line
managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring
successful project delivery.
· Communications and influencing skills - Candidate must possess excellent written and oral communications skills.
· Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and
colleagues at all levels.
· Must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx and other Microsoft Office applications.
· Personal traits - Candidate must be a results-focused, highly-motivated, self-starter.
Keyword: consumer%20bankingDigital Workforce is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and
Community Bank (CCB) Operations. The team is accountable to scope and drive digital workforce agenda including
process selection, process design, organizational change and functional collaborative engagements across CCB
Operations. Projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational
areas. The objectives of the group are to:
· Work across functional organizations to identify synergies
· Drive performance improvement through improved end-to-end process design leveraging digital workforce
technologies such as RPA, Machine Learning or AI
· Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners
and customers
· Drive productivity improvements and reduce non-value adding expense
· Promote more effective use of existing tools and processes (and eliminate those that are not used or are
ineffectual)
· Identify and support the development of new capabilities
· Identify and develop metrics to best manage the organization
· Facilitate organizational change readiness
· Drive and sustain risk and control efforts
We are currently seeking qualified individuals who can work with the senior management on the Digital Workforce team to
identify opportunities to improve processes (e.g., drive efficiencies, improve the customer experience, reduce risks, etc.),
conduct robust analysis to quantify the opportunities identified and present findings in a clear and concise manner to
senior leadership. The candidate will own aspects of the engagement, but collaborate as part of a larger project
team. Activities may include conducting interviews and side-by-sides with clients, analyzing various data sources,
compiling presentations and syndicating results with partners across the firm.
Responsibilities: · Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process
improvement projects
· Develop and refine recommended solutions to address issues and capture opportunities.
· Compile presentations to summarize findings/recommendations and take part in syndication process to senior
management.
· Partner with stakeholders in all activities.
· Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from
managers and senior consultants and following through on tasks and assignments.
· Support engagements that drive Quality, Cost, Productivity and Service Delivery projects to completion
using formal process improvement methodologies such as Lean, Six Sigma and/or Capacity Planning.
· Drive end-to-end process redesign and performance improvement through the identification and elimination of
waste (non-value added activities)
· Build organizational capability through strong relationships with internal clients and team members
· Use project management skills to break down work into process steps, develop schedules, and work within time
constraints.
· Apply analytical / quantitative approach to problem solving; e.g., organize and analyze data through statistical
concepts.
· Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.
· Use strategic thinking and planning skills/abilities to drive innovation.
· Serve as a Change Agent and contribute to the Continuous Improvement Culture.
Qualifications:
· Ability to lead a work streams within a larger project with ambiguous requirements/information from inception to
completion
· Experience working with or in technology is a plus, but not required
· Experience solving complex business problems in a collaborative environment by thinking outside of the box,
providing innovative solution with and without technology
· Must have process re-engineering experience; Ability to map processes using Visio or other tools
· Understanding of and/or experience with Agile software development is a plus, but not required
· Draft target state process maps, value stream maps as per standards
· Conduct workshops and facilitate feasibility review sessions on robotic opportunities
· Work with business SMEs to perform data gathering, data analysis
· Produce deliverables, standards, templates for successful service delivery
· Always at thinking of ways to do things better, faster, smarter
· Has a passion for new tech, and is always on the lookout for œwhat's new
· Experience working with Robotics and other emerging technologies would be ideal
· Must have a systemic end to end mindset
· Bachelor™s degree from a competitive school, demonstrating a strong academic and extracurricular track record
· Have experience in strategy, process improvement or reengineering efforts within an operations environment
· Experience in financial services operations strategy or consulting highly preferred, but not required
· Banking experience within Retail Operations, technology and other support functions preferred but not required
· Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
· Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
· Exceptional organizational skills
· Exceptional facilitation skills with ability to bring teams to consensus
· Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)
Required Skills: · Knowledge/Awareness and/or Experience in digital workforce technologies such as RPA, Machine Learning or AI
· Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the
ability to define and deconstruct problems, identify and prioritize key issues
· Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling,
perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable
recommendations.
· Project management skills - Candidate must be able to scope projects, create workable project plans and execute
on such plans. The Associate will be staffed on multiple projects simultaneously, so the ability to balance
competing priorities and appropriately set expectations is key.
· Client management skills - Candidate must demonstrate the ability to closely partner with senior and line
managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring
successful project delivery.
· Communications and influencing skills - Candidate must possess excellent written and oral communications skills.
· Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and
colleagues at all levels.
· Must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx and other Microsoft Office applications.
· Personal traits - Candidate must be a results-focused, highly-motivated, self-starter.
Keyword: consumer%20banking
