1+ months

Digital Education & Marketing Support Analyst II

Louisville, KY 40202

ADP is hiring a Digital Education & Marketing Support Analyst. The Analyst acts as the point support person for the Retirement Communication Manager (RCM) teams on all new or revised Retirement Services education and marketing processes, procedures, initiatives, product releases, and regulatory changes. Monitors and reports on the status of assigned projects and initiatives. Proactively identifies support issues pertaining to new products and procedures and recommends appropriate resources. Maintains comprehensive knowledge of applicable products, operating systems, and procedures. Assists in the development and delivery of webcast, videos, on-demand presentations, marketing collateral, etc. for the Education team. Responsible for execution of client communications, including proper timing, coordination, notification, and reporting.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Responsibilities:

  • Acts as the point education & marketing support person for the Retirement Communication Manager (RCM) teams on all new or revised Retirement Services education and marketing processes, procedures, initiatives, product releases, regulatory changes.
  • Responsible for execution of client communications, including proper timing, coordination, notification, and reporting.
  • Assists in the development and delivery of ON24 webcast, videos, on-demand presentations, marketing collateral, etc. for the Education team.
  • Maintains dashboards for RCM digital webcast and marketing communications.
  • Identify trends and perform strategic analysis with big data.
  • Identifies, develops, and is a key contributor to ON24 project plans, releases, and updates.
  • Monitors and reports on the status of assigned projects including identifying actual or potential issues which may delay final results or deliverables. Analyzes the impact of new or revised products on regional operations.
  • Provides metrics/reporting to monitor activity, results and effectiveness as needed.
  • Provides the highest level of technical support, supporting the education team and being the final escalation point in education before escalating.
  • Participates in or facilitates meetings and initiatives as SME as necessary.
  • Maintains comprehensive knowledge of applicable products, ON24 operating systems and procedures by participating in focus groups, product committees and business conferences. Reviews and participates in the project meetings, PWR/system updates, releases and disseminates information as necessary.

 

QUALIFICATIONS REQUIRED:

  • 5-8 years years' experience in Retirement Services/401K product and compliance/regulator
  • Experiences with service team functions, processes, procedures and systems
  • Proficient use of tools to support daily functions such as Excel, SQL, DB2, etc.
  • Experience in creating dashboards and analyzing trends
  • Experience creating webcasts, presentations, and marketing communications.

Preferred Qualifications:

  • Experience with ON24
  • Experience with Adobe Suite
  • Experience with Access
  • Experience with Crystal Reports
  • Demonstrates strong oral/written communication skills.
  • Strong listening skills
  • Proficient use of tools to support daily functions such as Microsoft Office Products
  • Utilizes strategic thinking, analyzes impact, makes independent decisions, drives results, problem solves
  • Demonstrates strong presentation skills. Ability to coordinate and take lead on calls and in meetings.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-04-15 Expires: 2021-07-18
Sponsored by:
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Digital Education & Marketing Support Analyst II

ADP
Louisville, KY 40202

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