1+ months

Design Engineer III

Alpharetta, GA 30009


Job Title: Design Engineer III


Location: Alpharetta, GA


Job Duties:


ADP Technology Services, Inc. seeks a Design Engineer III at our Alpharetta, GA location. Responsibilities: Analyze, design, configure, implement, and support Contact Center Application, Reporting and Routing Frameworks. Ensure reporting solutions are standards-based, allowing for similar reporting and results from all reporting components, by focusing on detailed design capabilities. Responsible for universal routing including detailed knowledge of Routing Strategy concepts and data integration for enhanced routing. Deliver high availability designs to ensure seamless processing during application failure or environmental interruption. Enable detailed integrations across Genesys and other client platforms.


Education and Qualifications/Skills and Competencies:


Bachelor's degree in Computer Science, Computer Information Systems or a related field plus five (5) years of related experience. Employer will accept a master's degree plus two (2) years of experience in lieu of a bachelor's degree plus five years of experience. Employer will accept a single degree or any combination of degrees, diplomas or professional experience determined to be equivalent by a qualified evaluation service.


Work Experience:


Two (2) years of experience must include: Operating Systems: Windows; MS SQL Database; SQL Server; Genesys Voice Platform; Genesys Configuration Management Environment; Interaction Routing Designer; CCPulse/Web Pulse; Genesys Composer; Genesys Administrator; Gen SIP Server; Genesys Reporting Suite (Infomart); Gen Workforce Management; and Virtual Hold Technology (VHT).




Explore our COVID-19 page https://tech.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



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Posted: 2021-06-17 Expires: 2021-08-29
Sponsored by:
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Design Engineer III

Alpharetta, GA 30009

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