7 days old

Deposit Processing Support Specialist I

OneAZ Credit Union
Phoenix, AZ 85027
  • Job Code

Accountable and responsible for all aspects of deposit processing and member research. Provides professional service and guidance to members, branches, internal departments with routine to moderately complex inquiries. Ability to work in a fast paced, deadline driven environment. Responsible for daily processing and system tasks, completion of process requirements and reconcilements. Protects the confidentiality of all financial data related to Credit Union operations and its members. Independent judgement, initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss to the Credit Union. Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

ESSENTIAL DUTIES AND RESPONSIBILITIES MAY include the following. Other duties may be assigned.

Incoming Mail Processing
o Open and sort mail received from the US Postal Service, UPS, Federal Express and internal departments
o Post the transaction using T Magic- loan payment, checking or savings deposit,
o Balance the posted transactions to the core system
o Bundle and file daily work in the storage room
o Check destruction- Destroy processed checks after 60 days
Account Closure Requests
o Accurately process account closure requests to ensure core system
Records reflect closed status
Verification of Deposit Requests
o Accurate and timely, complete financial records research
Maintenance Requests/Reports
o Schedules and processes member account and profile maintenance
o Handle maintenance clean up reports monthly
Document Administration
o Prep, scan, index and verify various documents received from the retail
o Perform document administration tasks to file, record retention, image and audit Credit Union documents
o Identify maintenance needed to repair exceptions discovered during
quality audits
Check 21 Processing
o Open and close the processing day within capture software
o View, quality control and approve checks received thru Teller, Mobile,
and Merchant channels
o Upload the cash letter to the Federal Reserve Bank twice a day
o Reconcile the cash letter reports- Ensenta, TG, T Magic and TCM
o Assist branches with member inquiries regarding checks captured for incorrect amounts or initiate direct member contact
o Coordinate communication with IT department for system issues
Help Desk
o Support associates and members be responding to inquiries and requests received through the help desk.
Share Drafts
o Review and process the reject report for the member by analyzing the share draft copy and member account for:
File load errors
Pay no pays
Official check and money order exceptions
o Balance the returns file to the core system reports and upload to processor.
o Process requests for stop payments.
o Assist Accounting with researching GL discrepancies.
o Handle share draft fraud packets.
o Process Cash Management reverse positive pay requests.
o Assist Risk Management with stolen negotiable items and forgeries to mitigate loss.
Other Duties as Assigned
o Returned Deposited Checks
o FRB Adjustments
o Collection/Foreign Checks
o Official Check and money order stop payments
o Phone Queue
o Monitor help desk requests
o Assist with writing and updating departmental procedures
o Conduct testing as needed and participate and assist with annual business continuity testing
o Provide documentation and assist with preparation for credit union annual internal and external audits


Education and/or Experience
High school diploma or GED and at least 2 years' experience with a working knowledge of banking operations and a proficiency in office equipment/software. An Associate's degree (A.A.) from a two-year college or technical school is preferred and education may substitute for experience. Fiserv DNA core experience a plus. Functional check certification required within 18 months of hire.

Posted: 2021-01-11 Expires: 2021-02-11

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Deposit Processing Support Specialist I

OneAZ Credit Union
Phoenix, AZ 85027

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