1+ months

CX and Personalization Business Operations

New York, NY 10007
  • Job Code
CCB has undergone a massive transformation to a product-aligned organization, which has allowed us to accelerate our focus on customer experiences. The newly formed Customer Experience (CX) and Personalization team is tasked with powering extraordinary customer experiences by leveraging cutting edge data, machine learning / artificial intelligence. It will be working at the heart of CCB to transform our customer experiences across digital and other channels to be highly tailored and personalized. We are building a center of excellence that will take our significant data assets, make it easy to consume, and apply the right intelligence and metrics to completely transform our experiences for various customer segments. We are looking for a Strategy and Business Operations Lead to drive development and implementation of a unified Customer Experience strategy across the organization.
Keyword: consumer%20banking


Posted: 2021-08-02 Expires: 2021-10-01

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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CX and Personalization Business Operations

JPMorgan Chase & Co.
New York, NY 10007

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