19 days old

Customer Success Manager

SpinCar
Syracuse, NY 13202
  • Job Code
    121030808

SpinCar is one of the fastest-growing automotive software companies in the United States and is the industry's most advanced digital merchandising platform. The company's products build trust between buyers and sellers by bringing the physical showroom experience to vehicle shoppers at any time. SpinCar's proprietary shopper behavioral data and remarketing solutions enable vehicle sellers to deliver hyper personalized customer interactions. To date, more than 450 million virtual WalkArounds have been experienced by car shoppers across 20 countries. New hires joining SpinCar become part of a dynamic, high-growth company whose headcount has doubled each of the last 4 years.

As the Customer Success Manager, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention and growth strategies across your entire portfolio. You will be responsible for developing strong relationships with accounts by sharing performance metrics and insights to establish SpinCar's products as best in class. You will work closely with your customer to understand their business and match their needs with SpinCar products. To be successful, you should be organized, a strategic thinker, excel at communication and follow up to get the job done.

Key Areas of Responsibility:

Identify and cultivate strong relationships with key stakeholders within your portfolio

Provide exceptional service to your clients by serving as their primary point of contact for all client-facing questions with the goal of client delight

Provide customer insights and consultation to your clients through frequent reviews and in-person meetings that demonstrate an understanding of the market, advertising landscape and how to help your clients achieve their goals

Collaborate cross-functionally to align campaign structure and strategies with client business goals

Identify barriers to success, define resolution, and manage internal resources to help resolve

Provide customer insights to Product and Expansion teams for new features, functionality and enhancements

Ensure all incoming client requests and concerns are resolved in an urgent, professional, and personable manner

Utilize Salesforce to document and track customer inquiries and interactions

Perform other related duties such as participating in various projects or initiatives



Required Skills and Experience:

Strong business acumen

Strategic thinker who is comfortable using data & insights to grow relationships by identifying and solving problems

Motivated and comfortable working remotely as well as on the road or in the field

Effectively work cross-functionally and with a wide range of people with different skill sets

Excellent organizational, interpersonal, and communication (written and verbal) skills

Proven ability to set clear and deliverable goals demonstrate tenacity and a commitment to deliver and be accountable for results

Exceptional time management skills with the ability to handle multiple projects simultaneously

Ability to work in a fast-paced environment while solving problems quickly and creatively

Proficient in Microsoft Office Suite

Comfortable working in a fast paced and dynamic environment

Positive, customer first attitude

Ability to learn quickly and adapt to change

Google Analytics experience preferred

Additional Requirements:

Up to 60% travel

Bachelor's degree preferred or 3-5 years of relevant work experience

Knowledge of the Automotive Software Industry preferred

Bilingual a plus

SpinCar is a proud equal opportunity employer. We will consider all qualified candidates regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, veteran status or genetic info.



PI121030808

Categories

Posted: 2020-06-22 Expires: 2020-07-23

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Customer Success Manager

SpinCar
Syracuse, NY 13202

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