4 days old

Customer Success Coordinator - Overnight

Rapid Response Monitoring
Syracuse, NY 13204
  • Job Code
    138843220

About us:

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Customer Support Coordinator - Overnight

As a Customer Support Coordinator, you will be contributing to our mission of protecting life and property by playing a critical role in supporting our vast client base by updating and maintaining customer accounts. Our company will rely on you to ensure all account data is valid and up to date.

Responsibilities Include:

  • Receive inbound call inquiries from clients
  • Triage and field questions from clients
  • Input contract information in our database
  • Implement client account transfers and verify changes
  • Ensure all client account entries adhere to jurisdictional regulations
  • Provide team members with proofreading, scanning, mailing and other administrative support

Basic Qualifications:

  • High School Diploma
  • Organization skills and attention to detail, with an ability to stay focused on assigned tasks
  • Proficient computer, written, and verbal skills

Preferred Qualifications:

  • Associate's degree or accepted military equivalent

Schedule:

Availability to work with a rotating weekend day:

  • 3rd shift (10:00 pm - 6:30 am or 11:00 pm - 7:30 am)

What awaits you at Rapid Response:

  • Annual salary increases and performance bonuses
  • Medical, Dental, Vision, PTO and 401k
  • Fun Company events and giveaways

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.For technical support or questions regarding the Recruiting process, please contact us by sending an email to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify





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Posted: 2021-06-10 Expires: 2021-07-11
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Customer Success Coordinator - Overnight

Rapid Response Monitoring
Syracuse, NY 13204

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