1+ months

Customer Service Rep.

Parker Hannifin Corporation
Marysville, OH 43040
Customer Service Rep.

OH-Marysville,
United States

Group:Motion Systems Grp N. America

Job Family:Support

Job ID:17192-1A

Posted:2020-03-10

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Org Marketing Statement
With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Essential Functions
Responsibilities may include but are not limited to the following: Responsible for developing growth and profitability plans for key customer accounts.
Formulate goals and objectives to improve customer service for key accounts and develop methods to grow business year over year.
Provide advanced levels of quote follow up and account analysis with customers and TSMs. Responsible for creating strategic account plan regarding quote follow up.
Enter orders/releases for high and advanced level of complexity customer accounts and provide confirmations. Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
Represent the division as the primary point of contact for all business dealings of assigned accounts, and works with the central functional areas of the division to provide premier customer service.
Enter releases for primarily advanced customer accounts with some high complexity customers.
Responsible for internal coordination of advanced and moderate contract review activities.
Issue ATRs (Authorization to Return), CARs, PARs, and customer complaints into the QSI system.
Communicate all pertinent customer information to appropriate divisional departments, business units, and/or person (s) in regard to schedule or business changes.
Issue credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
Assist in training of customer service representatives as needed. May function as a lead in department for training of employees and in leading department projects. Creates cross training plans for strategic customer accounts.
Responsible for tracking Customer Performance Ratings (CPR) for assigned accounts. Creates strategic plan for continuous improvement with customer CPR ratings.
Leader for customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance. Creates strategic plans for streamlining PH electronic systems.
Perform customer service essential job functions to advanced levels of complexity
Input export control information per export policy on certain customer orders/quotes. Lead department in training others on quote/order and customer export procedures Responsible for data input accuracy
Advocate for and promotes the I am Parker philosophy.
Responsible for continuous improvement in daily activities.
Address and resolve customer concerns in accordance with company policy.
Ensure Corporate and Government compliance policies for customer service
Operate in accordance with the export compliance policies as determined by the export control procedureThe essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Qualifications
Minimum 1-7 year experience in customer service, manufacturing or related field.
2 or 4 Year college degree in business or related discipline preferred.
Excellent communication, presentation and interpersonal skills
Ability to interact with customer executives and high level managers.
Advanced computer skills, or ability to quickly advance to this level of expertise.
Excellent verbal, written and interpersonal communication skills.
Available to travel as needed to customers or training sessions
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.(Minority/Female/Disability/Veteran/VEVRAA Federal Contractor)If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and
http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

Categories

Posted: 2020-05-14 Expires: 2020-09-12

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Customer Service Rep.

Parker Hannifin Corporation
Marysville, OH 43040

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