1+ months

Custom Billing Solutions Manager



For more than 11 years, Amazon Web Services (€œAWS€) has been the world€™s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world€”including the fastest-growing startups, largest enterprises, and leading government agencies€”to power their infrastructure. AWS Custom Billing Solutions is a diverse team that supports infrastructure and other foundational initiatives that span and support Sales, Marketing and Support teams within AWS.
The Custom Billing Solutions Manager will support a rapidly growing global team. This candidate will specifically partner with management in Sales, Strategic Customer Engagement, Business Development, Commerce Platform, Accounting, and Finance to enhance the customer experience related to custom billing. Candidates must possess the ability to manage a team of analysts, including performing accuracy reviews and creating process improvements, as well as providing career development and coaching to their direct reports. Imagination and ability to think outside the box will be a must in this highly ambiguous environment.
The candidate will be responsible for leading a team responsible for operations related to custom pricing constructs which could include global billing, evaluating and improving standard operating procedures, billing automation, and data integrity. They will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving abilities. They will have superb communication skills, and will be able to communicate analytical results, both written and verbally, in a clear and easy to understand way.

Key Responsibilities:
· Manage a team of analysts responsible for operations related to custom pricing constructs.
· Work with AWS customers to address billing issues and Support monthly billing processes between multiple external and internal
· Dive deep and analyze various billing issues using Excel, Salesforce.com, and other data management/BI systems and provide solutions
· Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
· Work with various functions and end users to identify, document, and communicate standard business processes as they relate to custom pricing.
· Provide leadership and guidance to develop other members on the team.
· Drive continuous process improvement while developing relationships for long term solutions.
· Ability to work with minimal direction in a fast-paced and rapidly changing environment, while maintaining an independent and entrepreneurial mindset.


· Bachelor€™s Degree in accounting, finance, or a similar discipline.
· 5 + years of people management experience in billing, pricing, accounting, finance, or a similar discipline.
· 5+ years of relevant professional experience.
· Experience leading a team and continually improving success driven metrics
· Experience researching and reconciling specific data sets


· Strong verbal and written communication skills and the ability to guide and influence leadership
· Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through
· Highly innovative, flexible and self-directed
· Results-oriented person with a delivery focus
· Strong organization skills with an ability to respond quickly
· Handles multiple competing priorities in a fast-paced, deadline-driven environment
· Experience in lean methodologies (Kaizen, Green Belt Six Sigma)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2021-09-08 Expires: 2021-12-08
Sponsored by:
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