1+ months

CRS Support

Indianapolis, IN 46204
  • Job Code
    210316192

Customer Resolution Services is a business unit within the Centralized Transaction Operations, Service and Resolution organization and a part of the larger Consumer and Community Banking group. CRS is responsible for researching and resolving requests for both image and paper- based exceptions resulting from the forward collection and return item processing of checks.

Primary Responsibilities include:

  • Performing quality reviews of customer correspondence and financial transactions
  • Researching and balancing outages on GL's.
  • Providing feedback regarding quality reviews to leadership and team members
  • Creating and maintaining open communication with peers, leadership and business partners
  • Identifying areas of improvement based on quality review results and partnering with leadership to implement improvements
  • Ensuring work is processed timely and meets legal and compliance requirements

We are looking for an individual with a passion to provide high-quality service for customers and business partners by:

  • Leading by example
  • Operating with a sense of urgency
  • Ability to communicate clearly in both written and verbal contexts
  • Must be willing to work in a fast-paced environment
  • Adapt to changing needs and deadlines
  • Solid analytical and problem solving skills
  • Open to differing opinions and perspectives
  • Experience with Windows Operating system, excel and ability to work with multiple browsers

You will be required to abide by all applicable regulatory and department practices and procedures


Keyword: consumer%20banking

Customer Resolution Services is a business unit within the Centralized Transaction Operations, Service and Resolution organization and a part of the larger Consumer and Community Banking group. CRS is responsible for researching and resolving requests for both image and paper- based exceptions resulting from the forward collection and return item processing of checks.

Primary Responsibilities include:

  • Performing quality reviews of customer correspondence and financial transactions
  • Researching and balancing outages on GL's.
  • Providing feedback regarding quality reviews to leadership and team members
  • Creating and maintaining open communication with peers, leadership and business partners
  • Identifying areas of improvement based on quality review results and partnering with leadership to implement improvements
  • Ensuring work is processed timely and meets legal and compliance requirements

We are looking for an individual with a passion to provide high-quality service for customers and business partners by:

  • Leading by example
  • Operating with a sense of urgency
  • Ability to communicate clearly in both written and verbal contexts
  • Must be willing to work in a fast-paced environment
  • Adapt to changing needs and deadlines
  • Solid analytical and problem solving skills
  • Open to differing opinions and perspectives
  • Experience with Windows Operating system, excel and ability to work with multiple browsers

You will be required to abide by all applicable regulatory and department practices and procedures


Keyword: consumer%20banking

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CRS Support

JPMorgan Chase & Co.
Indianapolis, IN 46204

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