13 days old

Coordinator, Reservations - Peru LIM

American Airlines
Lima, Lima 15001

Location: Torre Siglo XXI MainOff ResOff (LIM-CTY3) 
Requisition ID: 48264 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Reservations Coordinator is in charge of all core team performance and also maintains communication with other stations.

What you'll do

  • Understands, communicates and implements corporate policies and procedures

  • Supports and guides customer service managers in their functions (coaching, evaluations, recognition).

  • Supports and guides operation specialists and ensures employees have all the tools and training to perform their job.

  • Works in conjunction with the manpower planning team to achieve operational goals and projects.

  • Leads and motivates employee’s teamwork and promotes employee engagement activities.

  • Oversees and coordinates the implementation of new projects with office manager.

  • Supports and oversees office facilities maintenance.

  • Collaborates with employee hire, promotion, discharge or transfer processes, utilizing corporate and country guidelines.

  • Promotes employee development through coaching, counseling and direction ensuring service quality.

  • Coordinates team’s skills and technical training.

  • Follow-up on individual development plan for leadership team members.

  • Maintains rapport with AA departments both in the reservations and outside the RES organization. Also, with outside vendors.

  • Promotes internal initiatives and active engagement of employees. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Must be able to lead and motivate others to maintain excellent teamwork
  • Proactive. Must be decisive and able to work under pressure
  • Ability to handle multiple responsibilities, and meet deadlines
  • Adapts to flexible hours or extended shifts when required
  • Outstanding self-time management and attendance is a must
  • IRES course required, AACORN knowledge preferred
  • High school certificate/college degree, or equivalent experience required
  • 5-years minimum work experience in RES
  • Previous supervisory experience and knowledge of AA budgeting, policies, and procedures preferred
  • Strong interpersonal, communication and coaching skills
  • Demonstrates strong administrative, analytical, and organizational skills 
  • Valid passport and US visa required

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: You’ll have access to your health benefits to help you stay well. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.



This job will continue to be posted until at least September 19th. If interested, please apply prior to this date.


Requisition ID: 48264 


Posted: 2021-09-11 Expires: 2021-10-18
Sponsored by:
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Coordinator, Reservations - Peru LIM

American Airlines
Lima, Lima 15001

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