15 days old

Coordinator, Cargo Gateway Customer Service

American Airlines
New York, NY 10007

Location: JFK Cargo (JFK-CRGO) 
Additional Locations: None
Requisition ID: 48222 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American Airlines Cargo Gateway Customer Service team needs an innovative, forward-thinking self-starter to help our team attain new levels. If you're looking for a new challenge and want to be a part of a dynamically evolving, revenue generating organization, consider this opportunity.

What you'll do

GCS core job functions are:

  • Monitor acceptance and planning of all shipments to ensure compliance
  • Identifying, investigating and communicating potential operational issues to other work groups and assisting with resolutions.
  • Respond to phone calls and emails in a professional and timely manner
  • Assisting with special projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High School diploma or GED Equivalency
  • 1 year Cargo Terminal Operations, Cargo Sales or Cargo Reservations experience

Preferred Qualifications- Education & Prior Job Experience

  • ​N/A

Skills, Licenses & Certifications

  • Has strong multi-tasking, prioritization and organization skills.
  • Possesses excellent written and verbal communication skills and provides superior quality customer service with maximum emphasis on problem resolution.
  • Has a keen attention to detail, solid analytical skills and demonstrates sound business judgment.
  • Is a great team player with a positive, can-do attitude and projects a positive outlook.
  • Consistently performs at their highest potential and delivers great results.
  • Has an ability to learn quickly and is adaptable in a changing business environment.
  • Has a strong knowledge of American Airlines Cargo products and understanding of the cargo industry is highly desired. 
  • Has Cargo Terminal Operations, Cargo Sales or Cargo Reservations experience. 
  • Has a working knowledge of ICargo system.
  • Must be able to read, write, fluently speak and understand the English language.
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
  • Must be able to secure appropriate airport authority and/or US Customs security badges.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 48222 


Posted: 2021-09-11 Expires: 2021-10-11
Sponsored by:
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Coordinator, Cargo Gateway Customer Service

American Airlines
New York, NY 10007

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