1+ months

Control Specialist

El Paso, TX 79901

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring an experienced CS Control Rep. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

 

Responsible for quarter close process - Requires knowledge of Quarter Close. Knowledge of tax is highly desired. Responsible for leading manager meetings and coordinating tasks to ensure quarter close is successful. Also responsible for running quarter close reports in excel.

Knowledge of TOPS, CEH, RUN, SBS Central, N8 is desired.

Partner with automation team to ensure current projects are on target and come prepared with new automation ideas.

Answer inbound chats and calls from other SBS departments in support of Alex

Responsible for running various scripts within applications

PRS -Processing two portions of PRS 3 times a year

Security Ticket SME - Responsible for performing Security Ticket Audit twice a year. Experience with performing system access audits is desired.

Internal Process Analyst - Identifying areas of opportunity in the Control Desk areas and Support Services

Work with automation teams to implement changes

Act as POC to provide walkthroughs and possible exceptions from working the process

 

QUALIFICATIONS REQUIRED:

At least 2 years of previous experience

High School diploma

Strong excel skills including VLOOKUP, pivot tables, power pivots, conditional formatting

Able to communicate analytical findings and recommendations in a clear and concise way to non-technical audiences, both in oral and written presentations.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Strong client relationship and interpersonal skills

Ability to troubleshoot and resolve customer complaints using pre-defined solutions

Demonstrated ability to learn and apply basic concepts in new situations

Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Bachelor's degree

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-10-21 Expires: 2021-12-26
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Control Specialist

ADP
El Paso, TX 79901

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