1+ months

Content Strategy Lead

New York, NY 10007
  • Job Code
    210280473

We™re looking for a Content Strategist to help support these efforts. As a member of our Digital Customer Experience team, you™ll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You™ll partner with product, design, research and tech to build human-centered experiences that educate and inspire our customers and empower them to make strong financial decisions.

About You:

  • You™re passionate about creating innovative, holistic customer experiences
  • You know how to create engaging digital copy and content
  • You understand design thinking and UX best practices and are a true advocate for the customer
  • You™re a problem solver with a knack for simplifying the complex
  • You™re excited by new challenges and energized by working in a collaborative, team-based environment
  • You™re skilled at building relationships and facilitating cross-functional alignment
  • You ask thoughtful, intentional questions and aren™t afraid to challenge the status quo
  • You have an analytical and creative mind, and can flex between the two

Responsibilities:

  • Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
  • Partner with stakeholders to develop and define customer needs and business success metrics
  • Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize content
  • Facilitate workshops with design and cross-functional partners
  • Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences that result in interactions, responses, etc
  • Partner with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
  • Plan, write, edit and shape digital content (UI, product education, naming conventions, navigation, etc.)
  • Share work across the organization through design reviews, product reviews and more
  • Advocate for a content-first approach to design
  • Balance customer experience and business impact with speed and quality
  • Mentor, coach, and/or manage junior members of the content team

Qualifications:

  • Bachelor™s Degree (or higher)
  • Minimum of 7 years™ experience writing across digital channels and platforms (web, mobile, email, social media, etc.)
  • Excellent written and verbal communication skills
  • Thorough knowledge of English language, grammar, spelling, punctuation and usage
  • Experience working with brand standards
  • Experience doing content audits/site migrations
  • Proactive, solution-oriented mindset with strong attention to detail
  • Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
  • Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
  • Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholders
  • Experience writing Marketing copy and testing the efficacy of content (using metrics and research to validate your work)
  • Experience writing for small business customers is a plus
  • Fluency in French is also a plus

Keyword: card%20services

We™re looking for a Content Strategist to help support these efforts. As a member of our Digital Customer Experience team, you™ll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You™ll partner with product, design, research and tech to build human-centered experiences that educate and inspire our customers and empower them to make strong financial decisions.

About You:

  • You™re passionate about creating innovative, holistic customer experiences
  • You know how to create engaging digital copy and content
  • You understand design thinking and UX best practices and are a true advocate for the customer
  • You™re a problem solver with a knack for simplifying the complex
  • You™re excited by new challenges and energized by working in a collaborative, team-based environment
  • You™re skilled at building relationships and facilitating cross-functional alignment
  • You ask thoughtful, intentional questions and aren™t afraid to challenge the status quo
  • You have an analytical and creative mind, and can flex between the two

Responsibilities:

  • Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
  • Partner with stakeholders to develop and define customer needs and business success metrics
  • Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize content
  • Facilitate workshops with design and cross-functional partners
  • Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences that result in interactions, responses, etc
  • Partner with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
  • Plan, write, edit and shape digital content (UI, product education, naming conventions, navigation, etc.)
  • Share work across the organization through design reviews, product reviews and more
  • Advocate for a content-first approach to design
  • Balance customer experience and business impact with speed and quality
  • Mentor, coach, and/or manage junior members of the content team

Qualifications:

  • Bachelor™s Degree (or higher)
  • Minimum of 7 years™ experience writing across digital channels and platforms (web, mobile, email, social media, etc.)
  • Excellent written and verbal communication skills
  • Thorough knowledge of English language, grammar, spelling, punctuation and usage
  • Experience working with brand standards
  • Experience doing content audits/site migrations
  • Proactive, solution-oriented mindset with strong attention to detail
  • Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
  • Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
  • Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholders
  • Experience writing Marketing copy and testing the efficacy of content (using metrics and research to validate your work)
  • Experience writing for small business customers is a plus
  • Fluency in French is also a plus

Keyword: card%20services
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Content Strategy Lead

JPMorgan Chase & Co.
New York, NY 10007

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