603 VP Control Manager: Product and Operations

As a Control Manager Vice President, you'll be responsible for providing Control Management support to CCB Operations and related Agile Product Initiatives. Expectations include leading and building an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will support top-down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.

Responsibilities/expectations include:

• Drive collaboration and coordination to support alignment between the Agile product/control framework, with the Operations process/control framework
• Engage with key stakeholders on risk and control implications through collaboration with Product team and line of defense partners in support of Agile Product-related activities to identify and mitigate associated risk impacts
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to develop and confirm mitigation of financial, regulatory, and customer/reputational risk.
• Advise and consult with Product management team including the evaluation of risk impact of new initiatives, backlogs, defects, cross impacts, pre/post implementation validation
• Manage control related activities, including: CORE, Risk Events (RED), Issues/Action Plans, Testing and Validation, Key Performance Indicator monitoring
• Confirm/validate user acceptance testing strategy, methodology and execution to support effective initiative deployment

Qualifications:

• Bachelor™s degree or equivalent experience required
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Agile Product or Technology Development experience preferred
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Skills:

• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process analysis / design acumen ability to understand a process and associated risk to inform control design
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  for providing Control Management support to CCB Operations and related Agile Product Initiatives. Expectations include leading and building an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will support top-down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.

  Responsibilities/expectations include:

  • Drive collaboration and coordination to support alignment between the Agile product/control framework, with the Operations process/control framework
  • Engage with key stakeholders on risk and control implications through collaboration with Product team and line of defense partners in support of Agile Product-related activities to identify and mitigate associated risk impacts
  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to develop and confirm mitigation of financial, regulatory, and customer/reputational risk.
  • Advise and consult with Product management team including the evaluation of risk impact of new initiatives, backlogs, defects, cross impacts, pre/post implementation validation
  • Manage control related activities, including: CORE, Risk Events (RED), Issues/Action Plans, Testing and Validation, Key Performance Indicator monitoring
  • Confirm/validate user acceptance testing strategy, methodology and execution to support effective initiative deployment

  Qualifications:

  • Bachelor™s degree or equivalent experience required
  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
  • Agile Product or Technology Development experience preferred
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

  Skills:

  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business
  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Networking exceptional interpersonal skills; exceptional collaboration and relationship building skills
  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  • Process analysis / design acumen ability to understand a process and associated risk to inform control design
  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
    Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We™re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.
    
    
    Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.