14 days old

Consumer & Community Banking - Centralized Control Evaluation & Quality Assurance - Sr. Specialist I

Tampa, FL 33602
  • Job Code
    210170917
In this non-exempt position as a Quality Sr Specialist I, you will be responsible for reviewing Customer interactions via phone or transactional evaluations to determine adherence of Compliance and Line of Business Policies and Procedures. You will be assigned a monthly sample of interactions and are required to meet production goals, accuracy requirements, in addition to attending scheduled meetings and calibrations. You are also challenged to analyze results and potentially identify process gaps, trends, opportunities and recommending potential process improvements. You may be asked to provide feedback and coaching to help develop and motivate employees on future enhancements. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for their results. They are able to deliver valuable feedback to push for positive changes within the businesses we support.
Keyword: card%20services

Categories

Posted: 2021-09-08 Expires: 2021-10-08

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Consumer & Community Banking - Centralized Control Evaluation & Quality Assurance - Sr. Specialist I

JPMorgan Chase & Co.
Tampa, FL 33602

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