1+ months

Consumer Banking Product Manager for Firmwide Core Deposits Platform

Columbus, OH 43215
  • Job Code
    210363245

Our Consumer & Community Banking division serves our JP Morgan Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We™re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The Firmwide Core Deposits Platform and its health impacts our customers and their financial lives:

  • Ensuring our customer™s financial position is accurate by processing monetary inputs from all channels, calculating fees (non-sufficient funds/overdraft, interest, penalties, waivers) and posting to various ledgers.
  • Providing account and customer information to allow customer viewing on all channels, support compliance reporting and feed our data lake, and support operations and back office processes such as transaction monitoring.
  • Addressing stability, security, and scalability to lessen downtime and reduce impact to our customers and call centers through continued modernization efforts.
  • Delivering an end-to-end customer experience for features that cut across our deposit products that are consistently prioritized with a firmwide first approach.

Summary

The Firmwide Core Deposits Product team is seeking a hands-on Senior Product Manager who will dive head-first into creating innovative solutions focused on modernizing our firmwide core deposit platform. The Firmwide Core Deposits Product team operates as an agile team within the Consumer Bank, sitting at the intersection of the product, business and technology. This role will work cross-functionally to drive business outcomes while putting end users front and center. You will act as a feature product owner and lead development for platform functionality that serves multiple client segments. If you have proven experience launching successful software products in dynamic, consumer-facing companies, passion for improving people™s financial lives, the ability to craft and deliver creative solutions to challenging (but exciting) customer problems, then we are looking for you!

What You™ll Do

  • Lead execution of 1-3 Scrum teams within the Spend, Pay and Move Money Area Product Group throughout the agile software development lifecycle (gather/write business requirements, translate into stories, working E2E testing, launch, defect management)
  • Drive solutions across the organization; working with various lines of businesses, design, legal, operations, finance, and Agile technology teams to prioritize, deliver the core deposit platform modernization roadmap
  • Pore over data, customer feedback, and customer research and use all the key insights to create compelling product/experience proposals and to influence internal stakeholders
  • Continuously seek to find a meaningful balance between user needs, business objectives, and technical feasibility, while managing the product delivery timeline
  • Manage work in a highly organized, flexible manner, while staying focused on critical scope
  • Drive the product towards creating maximum value for our clients
  • Create and maintain product roadmaps that align to the product vision
  • Synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate on your approach
  • Work in a global, organizationally complex, fast-paced and cross-functional environment

What We™re Looking For

  • 5-10 years of product management experience (consumer banking products/payments/fintech experience is a plus) and a proven track record of launching and iterating on successful products through agile delivery that span multiple consumer touch-points and form factors
  • BS/BA degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to develop and prioritize the product backlog to ensure the team delivers high value features
  • Experience building product roadmaps
  • Leader of collaborative scrum events (backlog refinement, sprint planning, sprint review and sprint retrospectives)
  • Customer-centric focus and keeps rapport with end users
  • Proficient in JIRA

About Us

JP Morgan Chase is a leading financial services firm, helping nearly half of America™s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans


Keyword: card%20services

Our Consumer & Community Banking division serves our JP Morgan Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We™re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The Firmwide Core Deposits Platform and its health impacts our customers and their financial lives:

  • Ensuring our customer™s financial position is accurate by processing monetary inputs from all channels, calculating fees (non-sufficient funds/overdraft, interest, penalties, waivers) and posting to various ledgers.
  • Providing account and customer information to allow customer viewing on all channels, support compliance reporting and feed our data lake, and support operations and back office processes such as transaction monitoring.
  • Addressing stability, security, and scalability to lessen downtime and reduce impact to our customers and call centers through continued modernization efforts.
  • Delivering an end-to-end customer experience for features that cut across our deposit products that are consistently prioritized with a firmwide first approach.

Summary

The Firmwide Core Deposits Product team is seeking a hands-on Senior Product Manager who will dive head-first into creating innovative solutions focused on modernizing our firmwide core deposit platform. The Firmwide Core Deposits Product team operates as an agile team within the Consumer Bank, sitting at the intersection of the product, business and technology. This role will work cross-functionally to drive business outcomes while putting end users front and center. You will act as a feature product owner and lead development for platform functionality that serves multiple client segments. If you have proven experience launching successful software products in dynamic, consumer-facing companies, passion for improving people™s financial lives, the ability to craft and deliver creative solutions to challenging (but exciting) customer problems, then we are looking for you!

What You™ll Do

  • Lead execution of 1-3 Scrum teams within the Spend, Pay and Move Money Area Product Group throughout the agile software development lifecycle (gather/write business requirements, translate into stories, working E2E testing, launch, defect management)
  • Drive solutions across the organization; working with various lines of businesses, design, legal, operations, finance, and Agile technology teams to prioritize, deliver the core deposit platform modernization roadmap
  • Pore over data, customer feedback, and customer research and use all the key insights to create compelling product/experience proposals and to influence internal stakeholders
  • Continuously seek to find a meaningful balance between user needs, business objectives, and technical feasibility, while managing the product delivery timeline
  • Manage work in a highly organized, flexible manner, while staying focused on critical scope
  • Drive the product towards creating maximum value for our clients
  • Create and maintain product roadmaps that align to the product vision
  • Synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate on your approach
  • Work in a global, organizationally complex, fast-paced and cross-functional environment

What We™re Looking For

  • 5-10 years of product management experience (consumer banking products/payments/fintech experience is a plus) and a proven track record of launching and iterating on successful products through agile delivery that span multiple consumer touch-points and form factors
  • BS/BA degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to develop and prioritize the product backlog to ensure the team delivers high value features
  • Experience building product roadmaps
  • Leader of collaborative scrum events (backlog refinement, sprint planning, sprint review and sprint retrospectives)
  • Customer-centric focus and keeps rapport with end users
  • Proficient in JIRA

About Us

JP Morgan Chase is a leading financial services firm, helping nearly half of America™s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans


Keyword: card%20services

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Consumer Banking Product Manager for Firmwide Core Deposits Platform

JPMorgan Chase & Co.
Columbus, OH 43215

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