21 days old

Connection Support Specialist

Elk Grove Village, IL 60007

ADP is hiring a Connection Support Specialist. The Connection Support Specialist is a member of the Connection Services team within Client Operations. This person is responsible for monitoring the exchange of information between the HRB and customers and their third party vendors (e.g., payroll processors, insurance carriers, Third Party Administrators, etc.).

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

  • Data Export Management-- Monitor the status of connections that have been moved to a production status. Investigate and resolve issues/bugs with existing code. Work with Account Managers, Engineers, and customers to determine best practices for connection design.
  • Connection Support-- Serve as technical resource for Account Managers and Customer Service Representatives with questions regarding active connections. Participate in conference calls with customers or prospects with connection questions.
  • Point of Contact with Third Party Vendors-- Maintain primary contact information for each third party vendor with whom we have a connection. Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections. Maintain a library of file specifications.
  • Make modifications to existing connection code as requested by client
  • Test connections to ensure accuracy of transmission of data

QUALIFICAITONS REQUIRED:

  • Bachelor's degree or equivalent in education & experience
  • Experience working in a software and/or service company environment

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Knowledge of HR, Benefit, and Payroll concepts

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-07-09 Expires: 2021-08-29
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Connection Support Specialist

ADP
Elk Grove Village, IL 60007

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