20 days old

Compliance Analyst

Airlines Reporting Corporation
Arlington, VA 22201
  • Job Code
Location: US-VA-Arlington
Job ID: 2021-2030
# of Openings: 1
Category: Customer Operations and Support

About The Role:

We are searching for a Compliance Analyst to join our team. In this position you will be responsible for governing the roles and responsibilities of ARC, and its participating Airlines, by monitoring, analyzing, and recognizing signs of compliance risk by accredited travel Agencies as set out under the Agent Reporting Agreement and Industry Agent Handbook. You will be responsible for the successful recovery of funds from Agents and 3rd party vendors due to ARC & Airlines, including agency aging and ARC Pay recovery portfolios.

You will partner with stakeholders to resolve outstanding accounts payable invoices in a timely manner. Additionally, you will identify instances of noncompliance against the ARA, IAH and standard operating procedures. Throughout your work, you will communicate with internal customers as well as external stakeholders (Agents, Airlines & third parties) and provide successful resolution to reporting issues.

If you thrive in a fast-paced environment and are looking for a company with professional growth opportunities, then we want to hear from you.

What You'll Get to Do:

  • Review and ensure compliance of Accredited Agents within the guidelines set in the Airline Reporting Agreement and Industry Agent Handbook.
  • Provide successful resolution and recover of funds for dishonored bank drafts within set KPIs
  • Work with agencies and internal clients to resolve reporting issues.
  • Work with in CRM tools and applicable systems at all times.
  • Successfully identify any customer disputes or discrepancies taking needed actions to resolve the issue using excellent communication and customer interaction skills.
  • Collaboration with external Ticket Resolution Services (TRS) vendor is fundamental to ensure efficient handling of debit memo escalations.
  • Serves as back-up for other team members within the Revenue Integrity department.
  • Effectively escalate areas of concern, findings of investigation in order to provide supporting documentation and data to further ARCs efforts in safeguarding the distribution chain.

You'll Bring These Qualifications:

  • Associates Degree from an accredited institution (Bachelor's degree preferred) or additional years of experience in lieu of a degree.
  • 3+ years of experience in an operational and process driven environment culminating in an excellent understanding of a financial business environment specific to financial collections and recovery.
  • Working knowledge and understanding of the frequency and method of payments used by vendors and Agencies to fulfill their financial responsibilities.
  • Experience assessing data from a variety of tools
  • SQL, Microsoft Power BI and strong Salesforce knowledge is strongly preferred.
  • Excellent communication and negotiations skills.

What We Can Offer You:

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply



Posted: 2021-04-16 Expires: 2021-05-17
Sponsored by:
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Compliance Analyst

Airlines Reporting Corporation
Arlington, VA 22201

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