7 days old

Complaints Management Business Analyst II-Voice & Text

Columbus, OH 43215
  • Job Code
The Complaints Management & Oversight team seeks to simplify and strengthen customer experiences and build customer trust by communicating effectively, listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve.The Complaint Management and Oversight (CMO) is tasked with ensuring the management, oversight and understanding of complaints that we receive across the Consumer and Community Bank (CCB).This role is responsible for the oversight and management of voice and text complaint processes across CCB. Regular activities include daily process validation and monitoring, engagement and coordination with technology and business partners, and overall program management. Additionally, this role will coordinate technology and reporting activities, perform business analysis, and execute reporting for complaints management and control.
Keyword: consumer%20banking


Posted: 2021-07-20 Expires: 2021-08-19

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Complaints Management Business Analyst II-Voice & Text

JPMorgan Chase & Co.
Columbus, OH 43215

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