30 days old

Community Program Manager

Brainly
New York, NY 10001
  • Job Code
    121645414

OVERVIEW

As a Program Manager for Community at Brainly, you will be responsible for owning community development and operations for Brainlys new product initiatives. Together with the Director of Community & Engagement and the Product Team, you will build a new program and roadmap for developing, supporting, and engaging with Brainlys newest communities. Youll define KPIs, set growth and engagement goals, and develop reporting to measure program success. Youll work directly with the Product team to deeply understand and improve Brainlys user experience, and continuously evolve the program to adapt to new audiences, learnings, and opportunities.

This is an exciting opportunity to build new communities, inform new products, and support the learning outcomes of millions of students around the world. Come help us scale one of the fastest growing and highest quality consumer learning brands. Brainly is a fun, unique company in a truly exciting phase of its growth.

KEY RESPONSIBILITIES

Create a Community Program for new products:

  • Define and own community lifecycle for new products from start to finish.
  • Define requirements for participating in the community, finding the right balance between growth and quality.
  • Develop and experiment with different engagement and incentive structures within the program.
  • Understand the dynamics of community growth at varying scales, and design a Community Program with the flexibility to evolve as it grows.
  • Define, optimize, and report on program growth and engagement metrics and KPIs.

Own community growth and partnerships for new products:

  • Work with Content and Product teams to develop community growth targets and forecasting.
  • Collaborate with Product, Content, and Marketing teams to define, develop, and prioritize strategic campaigns targeting core audiences for Brainlys new products.
  • Develop strategic partnerships with colleges, universities, and other relevant institutions and organizations to scale our growth efforts over time.

Develop best-in-class community standards, support, and operations:

  • Continuously improve, evolve, and enforce community standards, guidelines, and policies for new products.
  • Continuously improve community onboarding and training processes to ensure high-quality experience.
  • Work with the Community Team to develop clear processes and procedures for providing customer support to new product users.
  • Work with the Community Team to develop and evolve escalation and safety processes for the new products.

SUCCESS FACTORS

Experience

  • Required:
    • 3+ years of experience building and growing online communities
    • 2+ years program or project management experience
    • Excellent communication and writing skills, with high-level of thoughtfulness and attention to detail when communicating internally and externally
    • Experience working on or with a product organization
    • Experience working with diverse communities
  • Preferred:
    • General understanding of product development lifecycle
    • Experience with developing and maintaining partnerships
    • Experience with marketing and community software tools
    • Comfortable creating presentations and storytelling with data

Attributes

  • Strong customer empathy and desire to understand all aspects of the online learning experience
  • Intuition for balancing customer needs with business needs
  • Data-driven and and curious about how data can support customer and product strategy
  • Sensitivity to potential trade-offs between growth and quality standards
  • Detail-oriented without losing sight of the big picture
  • Humility and eagerness to learn and grow
  • Elevated aesthetic and quality standards in line with our brand vision

Skills and systems:

  • Excellent written, oral, and social interpersonal skills across multiple audiences and methods.
  • Strong problem-solving skills to quickly identify and resolve any issues that arise in carrying out a growth plan
  • Familiarity with basic product concepts and terminology
  • Familiarity with project management software stack - e.g. Slack, Jira, Confluence

Additional details:

  • Location: Manhattan, NY
  • Availability: full-time position
  • Competitive compensation package
  • Competitive benefits including health insurance (medical, dental, vision), 401K plan, FSAs, commuter benefits, paid holidays, paid vacation, paid CitiBike program, weekly company lunches, company events, and more
  • We are committed to your professional development by providing opportunities to participate in conferences, trainings, and courses

WHAT IS BRAINLY?

Brainly is the world's largest peer-to-peer learning community for students, parents and teachers. At brainly.com, and its group of websites around the world, students connect to both receive and offer help with homework problems and questions. The unique opportunity for students to freely ask questions and gain the confidence that comes from helping others and inspires students to learn in a collaborative community that receives more than 150 million users each month.

Based in Krakw, Poland, with its US headquarters in New York City, Brainly is currently available in 35 countries. The total funding from current investors, including Naspers, General Catalyst Partners, Point Nine Capital, Runa Capital and Learn Capital equals $68.5M. More information about Brainly is available on www.brainly.com

Brainly is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age or any other characteristic protected by law. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.



PI121645414

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Posted: 2020-07-16 Expires: 2020-08-16

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Community Program Manager

Brainly
New York, NY 10001

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