1+ months

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Marketing Sr. Associate - Home Lending - Columbus, OH

Job Description

As a Marketing Senior Associate, you will drive and support communication strategy, messaging and execution for Home Lending Servicing. The ideal candidate will have a passion for customer communication; broad experience and understanding of direct marketing strategies to drive engagement, adoption and brand loyalty. This person should be able to demonstrate an ability to easily transform complex regulatory, product or financial information, into crisp, clear, straightforward copy that helps us to fulfill our mission of being a customer-obsessed culture.  In addition, this candidate must have a process mindset in support of end-to-end project management and control adherence, while also being a strong collaborator who can quickly gain trust to elevate today’s communications.


Responsibilities include:

  • Work with the business units to craft Servicing communications that meet the needs of a particular campaign or project
  • Create a clear and actionable message by using the Voice of Chase style guide
  • Create, write, edit and execute dynamic customer communications across all Servicing communication channels. including web, direct mail, e-mail, and statements
  • Manage multi-channel communication campaigns end-to-end – from concept through execution – including maintaining process and approval documentation to satisfy controls requirements and working across multiple teams, such as:

    • Agencies on creative development
    • Internal and external email, print and production fulfillment partners
    • List Analytics to coordinate and develop targeted customer lists
  • Follow required processes using business-approved tools (such as Adtrax and JIRA) to ensure content and execution for tactics is properly documented, approved, on time, within budget and complies with all Audit and Controls requirements.



  • 7-10 years’ experience in developing marketing content to include copywriting content
  • Excellent verbal and written communication skills; must be an outstanding writer, proofreader, and copy editor with versatility in writing formats
  • Project management experience
  • Creative agency/vendor management experience and strong knowledge of the creative development process
  • Excellent interpersonal skills
  • Highly organized, adaptable, self-directed individual
  • Experience in or knowledge of Home Lending preferred
  • Bachelor's degree in communications/marketing field preferred
Req #: 180062532
Location: Columbus, OH US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: consumer%20banking


Posted: 2019-11-05 Expires: 2020-06-06

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JPMorgan Chase & Co.
Columbus, OH 43215

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