1+ months

Client Onboarding Card Product Implementation VP

Chicago, IL 60602
  • Job Code

CB Client Onboarding - Card Product Implementation - Vice President - 603

Role Summary:

The Card Product Implementation Specialist will be responsible for the overall client experience and project management of commercial card implementations. This role will contribute expertise to defining new J.P. Morgan Chase Commercial Card solutions in conjunction with Sales, Consulting and Product teams. Manage client solutions from inception to completion within specified timeframes.

Job Responsibilities:

  • Identify, execute and lead innovative complex, large scale client onboarding solutions focused on end-to-end ownership of the client experience
  • Provide subject matter expertise for implementations, products & services, and training requirements directly to external clients and internal stakeholders
  • Lead dialogue with the client, sales team and subject matter experts to drive collaboration, resolve conflicts and build consensus
  • Develop a project plan tailored to the complex and dynamic needs of large clients.
  • Manage client relationships and partner with the sales team to present and communicate to clients with data-based decision making skills to leverage technology and promote digital adoption to exceed client expectations
  • Maintain controls agenda to ensure policies and procedures serve the client and protect the firm

Ultimately, you™ll be expected to own our Client™s Card Product Onboarding experience, end-to-end. This includes:

  • Representing us as the client facing, technical contact responsible for a successful end-to-end client experience during complex treasury product implementations with Commercial Banking clients around the world
  • Manage client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including RFP responses, clients presentations and client visits
  • Scope client requests and translate business requirements into detailed technical specifications for treasury services
  • Use of MS Office tools to document scope, meeting agendas and minutes and project plans
  • Use of workflow tool for status updates and document repository
  • Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
  • Demonstrate creative problem solving and judgement
  • Empower to escalate when support is needed to remove obstacles to success

Required Qualifications, capabilities, and skills:

  • 6+ years of relevant experience in a professional setting
  • Strong leader combined with demonstrated experience in structuring and managing projects with competing resources, priorities and changing workflows
  • Previous experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results
  • Excellent interpersonal, influencing, communication and partnership skills
  • Ability to anticipate, analyze and create data to provide holistic insights with a knack for creative, visual story telling
  • Passion for learning new working models, technologies and industry trends
  • Motivated and results oriented creative thinker
  • Expert level abilities in Microsoft Office Suite

Preferred qualifications, capabilities, and skills:

  • Passion for learning new operating models, technologies, and industry trends
  • BA/BS degree
  • Technical client consulting experience to support technical roles

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

  • Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
  • Help the community through expansive volunteer opportunities
  • Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Keyword: card%20services

Sponsored by:
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Client Onboarding Card Product Implementation VP

JPMorgan Chase & Co.
Chicago, IL 60602

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